Dr Greg  Timbrell

g.timbrell@qut.edu.au
Phone: +61 7 3864 4086
Queensland University of Technology

PO Box 2434 Brisbane QLD 4011

 

 

 

School of Information Systems


Faculty of Information Technology

Director, Professional Services

IT Professional Services Research Group 

Research areas: Knowledge Management, Enterprise Systems, Outsourcing & IT Professional Services / Consulting Firms, Medical decision-making and knowledge management.

 

 

 

Activities, Positions and Roles
 

Google me!

 

 

Academic:

Director, Professional Services: – coordinating the provision of Professional Continuing Education by Faculty staff to corporate and government.

 

Co-Chair, Information Technology Professional Services Research Group, Faculty of Information Technology

 

Member, Faculty of Information Technology Academic Board

 

Australian Research Council Discovery Grant reviewer


Visiting Scholar – Roskilde University, Denmark, 2003

QUT

 

 Roskilde University

Denmark

 

 

 

 

 

 

 

Industry:

Consultant / Adviser in Knowledge Management specialising in:

·        Call centres,

·        knowledge strategy (innovation, transfer, re-use),

·        Consulting / Professional Service Firms, and

·        Airports. 

Clients I have advised include Brisbane Airport Corporation, Hewlett-Packard (Asia-Pacific), Fonterra (NZ), QUT, CRC for Construction Innovation, and Standards Australia. 

 

 

 

Equity Management Group Founding Member
Public Sector Centre of Excellence with PricewaterhouseCoopers

 

 

 

KM Forum, Brisbane

Act-KM Forum

 

 

 

 

 

 

 

Prizes and Scholarships:

2001 Compassionate Pioneer Award

 

 

 

 

2001 Nominee – QUT Supervisor of the Year

 

 

 

 

2002 Centre for Information Technology Innovation (CITI) Outstanding Student Award

 

 

 

 

2002 The Dean’s Excellence Award in Teaching (Team award)

 

 

 

 

2005 Accenture Scholarship

 

 

 

 

 


(B. Quinn photo)

We have some spectacular severe storms in Brisbane during summer.  I am a registered storm spotter with the Bureau of Meteorology.

 

From the deck of Osprey Lodge, my sister’s Bed and Breakfast

Some old family photos

Aileen’s latest portraits

My wife’s (Aileen Timbrell) art

 

 

Grants:

Australian Research Council Linkage-Project Grants:

Title:  Unlocking Benefits From Enterprise Systems In The Australian Public Sector: Benefits Realisation in the Context of the Virtual Organisation

Chief Investigators: Guy Gable (QUT), Chris Sauer (Oxford), Tom Davenport (Babson), Greg Timbrell (QUT), Taizan Chan (QUT)

 

Industry Partner: Accenture

 

Title: Cooperative ERP Lifecycle Knowledge Management

 

Chief Investigators: Guy Gable (QUT), Taizan Chan (QUT), Greg Timbrell (QUT), Tom Davenport (Babson), Judy Scott (Uni Texas Austin)

 

Industry Partner: SAP

 

 

 

Conference

Program

Management:

Program Chair – KM Challenge 2004, Sydney March 30-31

Program Chair – KM Challenge 2003, Melbourne April 2-3
Program Chair - KM Challenge 2002, Sydney May 8-9
(KM Challenge is the Standards Australia National Knowledge Management Conference)

 

Associate Editor – KM Track, ICIS 2005, 2006

 

 

 


Publications 

 

 

 

 

 

 

Book
Chapters:

Schefe, N., Timbrell, G. (2006) Call Centre Knowledge Management (forthcoming) P. James editor.

 

 

 

 



Gable, G., Farhoomand, A., Timbrell, G. (2004)  “Return of the JEBI” in “e-Business Transformation: text and cases” Centre for Asian Business Cases, Hong Kong

 

 

 

 

 

Timbrell, G., Nelson, K., Jewels, T. (2003) "Knowledge Re-use in an Application Service Provider" in “Knowledge Management: Current Issues and Challenges”, IDEA Publishing, Hershey PA

 

 

 

 

Stevens, K.J., Timbrell G. (2002) “The Implications of E-Commerce for Software Project Risk: A preliminary investigation” in “Seeking Success in E-Business: A multidisciplinary Approach”, Kluwer Academic Publishers

 

 

 

 

Timbrell, G., Gable, G. (2002) "The SAP Ecosystem: A Knowledge Perspective" in "Enterprise Resource Planning Solutions and Management", IDEA Publishing, Hershey PA

 

 

 

 

 

 

 

Conference
Proceedings:

Timbrell, G. (Editor) (2004) “KM Challenge 04: Driving Performance through Knowledge Collaboration” Proceedings of the Standards Australia Conference on Knowledge Management, March 30-31, Sydney, Australia

 

 

 

 

Timbrell, G. (Editor)  (2003) “KM Challenge 2003” Proceedings of the Standards Australia Conference on Knowledge Management, April 3-4, Melbourne, Australia

 

 

 

 

Timbrell, G. (Editor)  (2002) “KM Challenge 2002” Proceedings of the Standards Australia Conference on Knowledge Management, May 8-9, Sydney, Australia

 

 

 

 

Case Studies:

Gable, G., Farhoomand, A, Timbrell, G. (2002) “Return of the JEBI”, Harvard Business Online

 

 

 

Journal
Articles:

Timbrell, G., Foth, M., Hearn, G. (2006) “Towards Knowledge Management for Explorers: The Case of the Brisbane Airport Corporation”,

 

 

 

 

Timbrell, G., Koller, S., Schefe, N., Lindstaedt, S. (2005) “ A Knowledge Process Infrastructure Hierarchy Model for Call Centre Processes”, forthcoming in the Journal of Universal Computer Science

 

 

 

Timbrell, G., Andrews, N., Gable, G. (2001) "Impediments to Inter-firm transfer of best practice: in an Enterprise Systems Context", Australian Journal of Information Systems, Special Edition, pp116-125, NSW Australia

 

 

 

Bennett, C., Timbrell, G., "(2000) Application Service Providers: Will they Succeed?, Information Systems Frontiers, Vol 2, No 2, pp195-211, Kluwer, MA, USA 

 

 

 

 

 

 

 

Academic

Conference Papers and Presentations:

Timbrell, G., Foth, M., Hearn, G. (2006) “Towards Knowledge Management for Explorers: The Case of the Brisbane Airport Corporation”, Proceedings of the 6th International Conference on Knowledge, Culture and Change in Organisations, July 11-14, Prato, Italy.

 

 

 

 

Timbrell, G., Delaney, P., Chan, T., Yue, A., Gable, G. (2005) “A Structurationist Review of Knowledge Management Theories”, Proceedings of the International Conference on Information Systems, Dec 11-14, Las Vegas, USA

 

 

 

Chan, T., Gable, G., Timbrell G. (2005) “Drivers of Software and Maintenance Sourcing Strategies: Economic, Psychological, and Social Factors” 9th Pacific-Asia Conference on Information Systems, July 7-10, Bangkok, Thailand

 

 

 

Timbrell G., Koller, S., Lindstaedt, S.N. (2005) „Service Innovation and Process Oriented Knowledge Infrastructure“,I-KNOW ‘05: Proceedings of the 5th International Conference on Knowledge Management, June 29 – July 1, 2005, Graz, Austria

 

 

 

 

Schefe, N., Timbrell, G. (2004) “A Tale of Two City Call Centres”, Proceedings of the 15th Australasian Conference on Information Systems, November 2004, Hobart TAS

 

 

 

Timbrell, G. (2004) “An Historical Recount of the Queensland Government Financial Management System (QGFMS) – 1983-1994”, 1st International Conference on Enterprise Systems and Accounting, Sep 3-4, Thessaloniki, Greece

 

 

 

Gable, G., Davenport, T., Broadbent, M., Timbrell, G. (2004) “The IT Consulting Process through a Knowledge Management Lens”, 8th Pacific-Asia Conference on Information Systems, July 8-11, Shanghai, China

 

 

 

 

Timbrell, G., Koller, S., Lindstaedt, S.N.  (2004) “A Knowledge Infrastructure Hierarchy Model

for Call Centre Processes”,  I-KNOW ‘04: Proceedings of the 4th International Conference on Knowledge Management, June 30 – July 2, 2004, Graz, Austria

 

 

 

 

Timbrell, G., Chan, T. (2003) “Investigating Enterprise Systems Issues using a Modified Delphi Method and Exploratory Factor Analysis”, Proceedings of the 14th Australasian Conference on Information Systems, November 2003, Perth WA 

 

 

 

 

Timbrell, G. (2003) “Call Centre Knowledge Management”, Institut for Samfundsvidenskab & Erhvervsokonomi Seminar, Roskilde Universitetscenter,  July 2, Denmark

 

 

 

 

Gable, G., Timbrell, G., Sauer, C., Chan, T. (2002) "An Examination Of Barriers To Benefits-realisation From Enterprise Systems in the Public Service", in European Conference of Information Systems, June 2002, Gdansk, Poland

 

 

 



Stevens, K., Timbrell, G. (2002) “The impact of E-Commerce on Software Project Risk: A preliminary investigation” in IFIP Working Group 8.4 2nd Conference on E-Business” June 10-11, 2002, Copenhagen, Denmark  

 

 

 

 

 

Timbrell G., Jewels T. (2002) "Knowledge Re-use Situations in an Enterprise Systems Context" in Information Resources Management Association International Conference, May 19-22, Seattle WA USA 

 

 

 

 

Jewels, T., Timbrell, G., (2001) "Towards a definition of B2C & B2B e-commerce" in the 12th Australasian Conference on Information Systems, 4-6 December 2001,Coffs Harbour, Australia

 

 

 

 

 

Timbrell G., Andrews, N., Gable, G. (2001) "Impediments to Inter-firm Transfer of Best Practice: in an enterprise systems context", in the Americas Conference of Information Systems, 3-5 August 2001, Boston, MA, USA  

 

 

 

 

Timbrell G., Gable G. (2001) "The SAP Ecosystem: A Knowledge Perspective", in Information Resources Management Association International Conference, 20-23 May 2001, Toronto, Canada

 

 

 

 

 

Chang S., Gable G., Smythe E., Timbrell, G. (2000). "Methods for distilling key issues using a delphi approach" in the 11th Australasian Conference on Information Systems, 6-8 December 2000, Brisbane, Australia

 

 

 

 

 

Chang, S., Gable, G, Smythe, E., Timbrell, G. (2000). "A Delphi examination of public sector ERP implementation issues" in the International Conference of Information Systems, 10-13 December 2000, Brisbane, Australia  

 

 

 

 

 

Timbrell, G., Hirschheim, R., Gable, G. and Underwood, A (1998) "Government IT&T Insourcing / Outsourcing: A Model and Guidelines" Proceedings Australasian Conference of Information Systems, 29th September - 1st October, 1998, Sydney, Australia

 

 

 

 

 

 

 

 

Other
Papers and Presentations:

Taule, O., Timbrell, G., Lambe, P. (2005) “Throwing Pebbles into a Dark Cave: A study of participation and behaviour in the {act-km} Online Community, Proceedings of the 6th actkm Conference, Oct 26-27, Canberra Australia

 

 

 

 

 

Timbrell, G., Sheean, G. (2005) “Organisational Dystonia”, Global Knowledge Review, May Issue

 

 

 

 

 

Timbrell, G., Koller, S. (2005) “The disappearing Golden Age”, Global Knowledge Review, February Issue.

 

 

 

 

 

Timbrell, G. (2004) “IT and Knowledge Strategy: Science and Art”, Global Knowledge Review, November Issue.

 

 

 

 

 

Timbrell, G. (2004) “Wearing our knowledge on our sleeves”, Global Knowledge Review, October Issue.

 

 

 

 

 

Timbrell, G. (2004). “Managing Knowledge in Call Centres and Service Desks”. Invited Seminar:  Information and Knowledge Management Society, Civil Service College, Singapore. 7th September 2004.

 

 

 

 

 

Timbrell, G. (2003) “Innovation in Knowledge-Intensive Service Firms”, Proceedings of the 4th actkm Conference, 28 October 2003, Canberra

 

 

 

 

 

Schefe, N., Timbrell, G. (2003) “The Systematic Improvement of Advice given by Public Sector Call Centres”, Proceedings of “KM Challenge 2003 Conference” 3-4 April, Melbourne

 

 

 

 

Gable, G., Sedera, D., Timbrell, G. (2002), “Cooperative ERP Lifecycle Knowledge Management, 20-22 November 2002,  IAG Conference, Gold Coast

 

 

 

 

 

Timbrell, G., Shepperd, B. (2002) “Improving Advice and Support Services using Applied Knowledge Management Strategies” Proceedings of the Enabling the Information Future Conference, 16-17 October, 2002, Brisbane

 

 

 

 

 

Timbrell, G., Andrews, N. (2002) “Workshop on Advanced Knowledge Transfer Strategies” Proceedings of the Enabling the Information Future Conference, 16-17 October, 2002, Brisbane

 

 

 

 

 

Timbrell, G. (1999) “From Information Management to Knowledge Management” Pre-conference Seminar to the 13th National Cataloguing Conference,13-15 October, Brisbane, Australia

 

 

 

 

Timbrell, G. (1996) “Electronic Procurement in the Queensland Government Sector” Proceedings of the Queensland Government Inter-departmental Accounting Group Conference, November, Gold Coast, Australia

 

 

 

 

Timbrell, G. (1996) “State Initiatives and Developments in Electronic Commerce” Proceedings of the Institute of Public Administration Australia: Future Directions for Electronic Commerce in the Public Sector”, 29-30 May, Canberra, Australia

 

 

 

 

 

Timbrell, G. (1995) “Pressures facing Systems Selectors Today”, Proceedings of the Australian Human Resources Institute Conference, 7-8 September, Sydney, Australia

 

 

 

 

 

Timbrell, G. (1994) “Business Cycle Analysis”, Proceedings of the Alliance User Group 1994 Business and Technology Solutions Conference, 18-21 September, Melbourne, Australia

 

 

 

 

 

Timbrell, G. (1992) "Managing Internal IT Customer Services" Proceedings of the Australian Computer Society (Qld) Conference, 3-5 April, Gold Coast, Australia

 

 

 

 

 

 

 

 

Conference Paper Review

ICIS International Conference of Information Systems

ACIS Australasian Conference of Information Systems
AMCIS Americas Conference of Information Systems
PACIS Pacific Asia Conference of Information Systems
IRMA International Resource Management Association Conference

SAP IHL Institute of Higher Learning Forum

HICSS Hawai'i International Conference on Systems Sciences

WITS Workshop on Information Technologies and Systems  

ECIS European Conference of Information Systems

 

 

 

 

 

 

 

 

 

Journal
Review:

Journal of Information Technology (UK)
Information Systems Frontiers (US)
Journal of Information and Knowledge Management (SNG)

 

 

 

 

Conference Program Committee Membership:

Associate Editor – KM Track, ICIS 2005

International Program Committee Member: International Conference on Knowledge Management iCKM 05

International Program Committee Member: International Conference on Knowledge Management iCKM 04

Program Committee Member- International Resource Management Association IRMA 2003, Philadelphia PA
Program Committee Member- International Resource Management Association IRMA 2002, Seattle WA
Track Co-Chair, Americas Conference of Information Systems, AMCIS 2001, Boston MA
Organising Committee - Australasian Conference of Information Systems, ACIS 2000, Brisbane Australia