sity for the real world - Faculty of Information Technology

Michael Rosemann

Miro April 07.JPG

_____________________________________________________________________
Professor for Information Systems

Head of the Information Systems Discipline
Co-Leader of the Business Process Management Group
(with Arthur ter Hofstede)
Executive Member of the Australian Committee of Professors and
Heads of Information Systems (ACPHIS)
Fellow of the Australian Computer Society
Member of the IFIP Working Group 8.1
(Design and Evaluation of Information Systems)
Founder and Chair of the Australian BPM Community of Practice (http://bpm-collaboration.com)

Queensland University of Technology
Faculty of Science and Technology
Business Process Management Group
Level 5 / 126 Margaret Street
Brisbane Qld 4000, Australia
Phone w: +61 (0)7 3138 9473, Fax w: +61 (0)7 3138 9390, Mobile: +61 (0)408 735 363, Skype: mrosemann
Email: m.rosemann@qut.edu.au

Brief CV

Dr Michael Rosemann is a Professor and Head of the Information Systems Discipline at Queensland University of Technology, Brisbane, Australia. The IS Discipline comprises approximately 60 PhD students and includes one of the largest BPM Groups in the world. Michael is the Chief Investigator of a number of applied research projects funded by the Australian Research Council (ARC) and various industry partners (e.g. SAP). He is Head of the Business Service Management project as part of the Collaborative Research Centre Smart Services.

Michael is the author/editor of seven books, more than 150 refereed papers (e.g., MISQ, JAIS, CAIS, EJIS, DSS, SJIS, Information Systems, 4 ICIS papers) and Editorial Board member of nine international journals. His h-index is 31. His book ‘Process Management’ has been translated into German, Russian and Mandarin. His PhD students have won the Australian award for the best PhD thesis in Information Systems in 2007 and in 2008 and have been a runner-up for the ICIS PhD award in 2008. Michael is the co-inventor of six US patent proposals. He has been the Chair of the 5^th International Business Process Management Conference in 2007 and will be the Chair of ACIS 2010. Michael has conducted invited presentations in more than 25 countries and has intensive consulting experiences.

Academic Qualifications
_______________________________________________

11/95	Ph. D. in Information Systems University of Münster, Germany Title of Ph. D.: Complexity Management in Process Models
3/92	plom-Kauf University of Münster, Germany

Work History
_______________________________________________

Since 1 January 2010
Head of the Information Systems Discipline, Faculty of Science and Technology

Since 1 January 2009
Head of the Information Systems Program, Faculty of Science and Technology

1 January 2009 - 31 December 2009
Member of the ARC Selection Advisory Committee, Future Fellowships, PMEGI Panel

1 January 2006 - 31 December 2007
Member of the ARC College of Experts, MICS Panel

Since 1 August 2004
Professor at the School of Information Systems, QUT

Since 1 February 2004
Co-Leader of the Business Process Management Group, QUT

1 July 2002 – 22 January 2004
Director of the Centre for Information Technology Innovation (CITI), QUT

1 January – 31 December 2002
Head of the Information Systems Management Research Group, QUT

Since 16 July 2001
Associate Professor at the School of Information Systems, QUT

Since 26 October 1999 - 31 December 2001
Associate Director of the Information Systems Management Research Centre, QUT

1 August 1999 - 15 July 2001
Senior Lecturer at the School of Information Systems, QUT

6 February 1996 - 31 July 1999
Senior Lecturer at the Department of Information Systems, Münster, Germany

1 May 1992 - 5 February 1996
Lecturer at the Department of Information Systems, Münster, Germany

Visiting Academic

2 March – 20 May 2005
Babson College, Boston, MA, USA
Process Management Research Center (Prof. Tom Davenport)
Collaborative research on Business Process Management Maturity

22 September – 3 October 2003
Eindhoven University of Technology, The Netherlands
Faculty of Technology Management (Prof. Wil van der Aalst)
Collaborative research on configurable reference models and process mining

15 July - 14 November 1998
Queensland University of Technology, Brisbane, Australia
Faculty of Information Technology (Prof. Guy G Gable)
Developed and conducted the new post-grad. unit ITN252-Process Engineering

15 February - 12 March 1997
University of Tartu, Estonia, Faculty of Economics and Business Administration
Developed a new Major on Information Systems,
developed and conducted new units on Data Management and Data Warehouses

18 February - 9 March 1996
University of Breslau, Poland, Faculty of Economics
Collaborative research in the areas of data and workflow management

Teaching
_______________________________________________

Teaching Awards

- Deans Excellence in Teaching Award 2002, QUT
- Teaching Scholarship Award 2002, QUT
- Students Choice Award (Nomination) 2002, QUT
- Students Choice Award (Nomination) 2003, QUT
- Most Innovative Professor, 2005, Hamburg School of Logistics

- - Best Teaching by Student Evaluation 2008, QUT

Courses, subject areas, majors, years or units initiated and/or designed

QUT - Unit Coordinator (since 1998):

ITB233/ITN233 - Enterprise Systems Applications
ITB298/INB/N320 – Business Process Modelling
ITN252/ITN298/INB/N321 – Business Process Management (formerly Process Engineering)
ITN253 - Case Studies in Enterprise Systems
ITN271 -Workflow Management
ITN286 - Process Engineering and Enterprise Systems
ITN291 - Minor Project: Project in Process Engineering

University of Münster, Germany (1992 - 1999)

Production Management
Logistics
Data Management
Workflow Management
Computer Integrated Manufacturing
ERP-based Process Management
Post-grad. Projects

Teaching related Publications

The Status of SAP-related Education – Results of a Global Survey. In Enterprise Systems Education in the 21^st Century, Editors: Andrew S. Targowski and Mike Tarn, IDEA Group 2006, pp. 298-326 (with Amelia Maurizio).
SAP-related Education – Status Quo and Experiences. Journal of Information Systems Education, Vol. 16, No. 4 (January 2006) (with Amelia Maurizio), pp. 437-453.
Teaching Enterprise Resource Planning in a Distance Education Mode - Experiences and Recommendations. In: The Design and Management of Effective Distance Learning Programs. Eds.: Richard Discenza, Caroline Howard, K. D. Schenk. Idea Group Publishing: Hershey et al. 2002, pp. 264-289 (Teaching Scholarship Award 2002).
Integration von Internet und Workflowmanagement in universitätsübergreifenden Lehrveranstaltungen (Integrating Internet and Workflow Management in Collaborative Units). In: Informatik und Ausbildung (Computer Science and Education). Ed.: V. Claus. Springer-Verlag: Berlin et al. 1998, pp. 221-232 (with D. Schüppler).
The Integration of SAP Solutions in the Curricula – Outcomes of a Global Survey. Final report of a project funded by SAP America. Brisbane, December 2004.
Business Process Redesign in Information Technology Incident Management: A Teaching Case. Proceedings of the 16^th Australasian Conference on Information Systems (ACIS 2005). Sydney, 30 November – 2 December 2005 (with W. Bandara and J. Cornes).
Education in Enterprise Systems. Communications of the Association for Information Systems, April 2002 (with E. Watson).
Integrating Industrial Knowledge into IS Curriculum. Business Process Management Journal, Vol. 7, No. 3, 2001, pp. 234-242 (with G. Stewart).
Integrative Teaching Aspects for the IS Profession: Development and Application of a Teaching Framework. Proceedings of the 12^th European Conference on Information Systems (ECIS 2004). Eds.: T. Leino, T. Saarinen, S. Klein. Turku, Finland (with J. Becker, R. Holten, M. Klose, M. Schallert).
A Teaching Framework for ERP Systems – Experiences from an International University Cooperation. Proceedings of the Multikonferenz Wirtschaftsinformatik 2004. Essen, Germany, 9-11 March 2004 (with K. Klose, M. Schallert, R. Holten and J. Becker).
Configuring the SAP Student Marketplace for the Advancement of Research and Teaching (SMART). Proceedings of the 8th Americas Conference on Information Systems - AMCIS 2002, Dallas, 9-11 August 2002 (with G. Stewart et al.).
Process Modelling - A Teaching Approach for Developing Generic Skills in IT Students. Proceedings of the 7th Americas Conference on Information Systems - AMCIS 2001, Boston, 3-5 August 2001 (with G. Stewart).
SAP Student Marketplace for the Advancement of Research and Teaching Proceedings of the 7th Americas Conference on Information Systems - AMCIS 2001, Boston, 3-5 August 2001 (with G. Stewart et al.).
Education in Enterprise Systems (Workshop). Proceedings of the 7th Americas Conference on Information Systems (AMCIS 2000) (CD-ROM). Boston, 3-5 August 2001, (with E. Watson).
Industry-Academe Collaborations in Enterprise Systems: The SAP-QUT Example. Proceedings of the University Alliance Executive Directors Workshop - ECIS 2001. Ed.: J. Becker. Research report No. 75. University of Münster (with G. G Gable, G. Stewart).
Industry-oriented Education in Enterprise Systems. Proceedings of the 11th Australasian Conference on Information Systems (ACIS 2000) (CD-ROM). Eds.: G. G Gable, M. Vitale. Brisbane, 6-8 December 2000 (with D. Sedera, W. Sedera).
Industrial ERP Education: Experiences from a First Pilot. Proceedings of the 6th Americas Conference on Information Systems (AMCIS 2000) (CD-ROM). Ed.: H. M. Chung. Long Beach, 10-13 August 2000 (with J. Scott, E. Watson), pp. 2055-2060.
Collaborative ERP Curriculum Developing Using Industry Process Models. Proceedings of the 6th Americas Conference on Information Systems (AMCIS 2000) (CD-ROM). Ed.: H. M. Chung. Long Beach, 10-13 August 2000 (with G. Stewart), pp. 960-965.
Teaching ERP (Tutorial). Proceedings of the 6th Americas Conference on Information Systems (AMCIS 2000) (CD-ROM). Ed.: H. M. Chung. Long Beach, 10-13 August 2000, pp. 2159-2161.
ERP-Software in Teaching and Research. An International Survey. Proceedings of the 3rd Institute of Higher Learning Forum
Maximizing the Synergy Between Teaching, Research & Business". Eds.: G. G Gable, P. Hawking, T. Sinott. SAPPHIRE '99. Singapore, 2 November 1999 (with G. Gable).
Developing Industry Strength University Education in Enterprise Resource Management through International Collaborative Efforts. Proceedings of the 3rd Institute of Higher Learning Forum "Maximizing the Synergy Between Teaching, Research & Business". Eds.: G. Gable, P. Hawking, T. Sinott. Singapore, 2 November 1999. SAPPHIRE '99. Singapore, 2 November 1999 (with G. Stewart).
Lessons from the Field: A Reflection on Teaching SAP R/3 and ERP Implementation Issues. In: Proceedings of the 5th Americas Conference on Information Systems (AMCIS '99) (CD-ROM). Eds.: W. D. Haseman, D.L. Nazareth. Milwaukee, Wis., 13-15 August 1999 (with G. Stewart, G. Gable, R. Andrews, T. Chan).
An Overview of Teaching and Research Using SAP R/3. In: Proceedings of the 5th Americas Conference on Information Systems (AMCIS '99) (CD-ROM). Eds.: W. D. Haseman, D. L. Nazareth. Milwaukee, Wis, USA, 13-15 August 1999 (with E. Watson, G. Stewart).
Erfahrungsbericht: Workflowmanagement in der Lehre (in German, Lessons Learnt: Teaching Workflow Management). In: Organisatorische und technische Aspekte beim Einsatz von Workflowmanagementsystemen (Organisational and Technical Aspects of Workflow Management Systems). Proceedings of the Workflow-Workshop on 10 April 1997. Eds.: J. Becker, M. Rosemann. Technical Report No. 54 of the Department of Information Systems. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, April 1997, pp. 98-111.

Promoting the improvement of teaching

‘The Integration of SAP Solutions in the University Curriculum – Insights from a Global Survey’. Workshop at the International Conference on Enterprise Systems and Accounting. Thessaloniki, Greece, 3 September 2004.
‘Industry-oriented design of ERP-curriculum: an Australian initiative.’ First Brisbane IT Education Conventicle. QUT, 14 May 2004 (with G. Stewart).
‘Cross-Faculty and Industry-oriented Education in Enterprise Systems’, invited presentation at the SAP EMEA Innovation Congress, Basel, 28-30 September 2003.
Presentation to the IT Teaching and Learning Research and Scholarship Special Interest Group on 25 June 2002. Topic: Industry-based group Projects with Post-Graduate Students: A Review of Three Years' Experiences. Brisbane.
Invitations related to Process Engineering and Enterprise Systems to The University of Melbourne (March 2001), Monash University (November 2001), Edith Cowan University (February 2002) and The University of Sydney (July 2002).
Moderation of a panel on the academe-industry collaboration at the European Conference on Information Systems 2001 (Bled, 27 June 2001).
Participation at the panel discussion on 'Enterprise Systems in the MIS Curriculum' at the SAP Research and Applications Congress. San Diego, 20 February 2001.
Participation at a similar panel discussion at the Australasian Conference on Information Systems in 1998 (Sydney, 2 October).
Presentation at QUT's OLT conference a paper on "Project-based Teaching: The mySAP.com Experience" (8 December 2000).
Tutorial on teaching Enterprise Systems at the SAPPHIRE conference (Brisbane, June 2000).
Workshops on teaching Enterprise Systems at the Americas Conference on Information Systems in 2000 and 2001.
Invited guest speaker on issues related to teaching Enterprise Systems and SAP R/3 at the SAP-user conferences in Melbourne (November 1998), Nice (May 1999), Singapore (November 1999), and Brisbane (July 2000).
Invited keynote presentation at the SAP's 2nd Global Higher Education Conference in Las Vegas (June 2000).
Keynote presentation via video conference on 'Teaching SAP R/3: From the Start to the Vision' at the first Scandinavian SAP Higher Education Alliance Program Curriculum Workshop on Teaching Enterprise Systems and SAP R/3 (Lund, Sweden, August 1999).
Teaching ERP-Software at Universities. Colloquium of the Information Systems Management Research Centre. Faculty of Information Technology, Queensland University of Technology. Brisbane, 21 August 1998.
Organisation of the Institute for Higher Learning forum at the SAPPHIRE conference in Brisbane (July 2000) (with Paul Hawking and Glenn Stewart).
Regular inquiries from colleagues from all over the world looking for advice regarding teaching Enterprise Systems and SAP R/3.

Guest lectures at other universities

3/2001: The University of Melbourne: Guest lecture on: Introduction to Enterprise Systems and mySAP Applications
2/2001: Louisiana State University, Baton Rouge, USA. Guest lectures on Customer Relationship Management and Enterprise Modelling
Since 3/2000: Nanyang Technological University Singapore, Business School. Several guest lectures on various aspects of Enterprise Systems
Since 3/2000: Northern Institute of Technology, Hamburg, Germany. Lectures on Production and Operations Management, Enterprise Systems and mySAP applications
10/95-7/99: Academy of Administration and Economics, Bielefeld, Germany. Units developed and taught: Production Management I/II, Logistics, Controlling
3/98-4/98: University of Tartu, Faculty of Economics, Estonia. Coordinator of the new major Information Systems (design, sponsorship). Units developed and taught: Data Management and Data Warehouses
10/95-2/96: Technical University of Ilmenau, Germany. Unit developed and taught: Office Management
Various guest lectures at various German universities between 1992 and 1999.

Research
_______________________________________________

RESEARCH AREAS

Business Process Management
Business Process Modelling
Workflow Management
Ontology
Enterprise Systems
Operations Management

AWARDS

Vice Chancellor Award for Team Excellence (Airport of the Future) (2009)
My PhD students Wasana Bandara (2007) and Jan Recker (2008) won the Australian Information Systems ACPHIS PhD award.
QUT Vice-Chancellor Performance Award for Research and Continuous Professional Education, October 2007.
Emerald Literati Network 2007 Awards for Excellence: Outstanding Reviewer for the Business Process Management Journal in 2006.
Best Paper Award at 16^th Australasian Conference on Information Systems 2005, Manly, 30 November – 2 December 2005 (“Integrating Risks in Business Process Models” with Michael zur Muehlen, Stevens Institute of Technology) out of a total of 262 submissions
Best Reviewer Award at 16^th Australasian Conference on Information Systems (ACIS 2005), Manly, 30 November – 2 December 2005 out of a total of 168 reviewers
Best Paper Award at the 8^th Pacific-Asia Conference on Information Systems (PACIS 2004). Shanghai, China, 8-11 July 2004 (“Success Model for Business Process Modelling: Findings from a Multiple Case Study” with Guy Gable, Bob Smyth and Wasana Sedera) out of a total of 400 submissions. Subsequently published in the European Journal of Information Systems, December 2005.
Best Paper Award at the 11^th International Conference on Advanced Information Systems Engineering (CAiSE 1999). Heidelberg, Germany, 14-18 June 1999 (“An Ontological Analysis of Integrated Process Modelling” with Peter Green. Subsequently published in Information Systems, 2000).

PATENTS (all pending proposals lodged in the US)

Semantic and Syntactic Process Model Configuration (with A. Dreiling).
Process Configuration Method Toolset
Method of Configuring a Process Model, 2005P00184US (with A. Dreiling, K. Schulz and W. Sadiq).
Process Configuration Tool, 2004P00686US (with A. Dreiling, K. Schulz and W. Sadiq).
Multi-Perspective Business Process Configuration, 2004P00683US (with
A. Dreiling, K. Schulz and W. Sadiq).
Integrated Structural and Process Configuration, 2004P00684US (with
A. Dreiling, K. Schulz, W. Sadiq and F. Gottschalk).
Process Model Consolidation, 2004P00687US, (with A. Dreiling,
K. Schulz and W. Sadiq).

PUBLICATIONS

Books, monographs

Handbook on Business Process Management. Two volumes. Springer-Verlag, Berlin et al. 2010 (with J. vom Brocke).
Process Management. A Guide for the Design of Business Processes. Editor with J. Becker, M. Kugeler, L. Vilkov and V. Taratoukhine (in Russian). Springer / Eksmo Publisher, Moscow 2008.
Business Process Management. Proceedings of the 5th International Conference on Business Process Management. Brisbane, September 2007. Editor with G. Alonso and P. Dadam. LNCS 4714. Springer-Verlag: Berlin et al. 2007.
Process Management. A Guide for the Design of Business Processes. Editor with J. Becker and M. Kugeler (in Chinese). Tsinghua University Press 2006.
Ontologies and Business Systems Analysis. IDEA Publisher 2005. Editor with P. Green.
Process Management. A Guide for the Design of Business Processes. Springer-Verlag: Berlin et al. 2003. Editor with J. Becker and M. Kugeler (337 pages).
Prozessmanagement. Ein Leitfaden zur prozeßorientierten Organisationsgestaltung. (in German, Process Management. 6^th revised Edition. Ed. with J. Becker and M. Kugeler. Springer-Verlag: Berlin et al. 2008 (700 pages). First Edition April 1999.
Referenzmodellierung. State-of-the-Art und Entwicklungsperspektiven. (in German, Reference Modelling: State of the Art and Perspectives). Ed. with J. Becker and R. Schütte. Physica: Heidelberg 1999 (189 p.).
Komplexitätsmanagement in Prozeßmodellen. Methodenspezifische Gestaltungsempfehlungen für die Prozeßmodellierung. (in German, Complexity Management in Process Models). Gabler-Verlag: Wiesbaden 1996 (297 p.).
Logistik und CIM. Die effiziente Material- und Informationsflußgestaltung im Industriebetrieb. (in German, Logistics and CIM. The Efficient Design of Material Flows and Information Flows in Manufacturing Companies) (with J. Becker). Springer-Verlag: Berlin et al. 1993 (338 p.).

Chapters in books

Designing Context-Aware Business Processes. In R. H. L. Chiang, K. Siau, and B. C. Hardgrave (eds.): Systems Analysis and Design: People, Processes, and Projects. M.E. Sharpe, Inc., Armonk, New York, Chapter IV, 2010, (with J. Recker and C. Flender).
Configurable Reference Modeling Languages. In A. Bajaj, S. Wrycza (eds.): Systems Analysis and Design for Advanced Modeling Methods: Best Practices. IGI Global, Hershey, Pennsylvania, pp. 180-201, 2009, (with J. Recker, W. van der Aalst, M. Jansen-Vullers and A. Dreiling).
Assessing the Potential Impact of Web Services on Business Processes. In: E-Business Models, Services, and Communications. Ed.: Lee. IGI Group (with J. Sewing, M. Dumas and M. La Rosa). 2008, pp. 222-250.
Extending the Scope of Representation Theory: A Review and a Proposed Research Model. In D. Hart and S. Gregor (eds.): Information Systems Foundations: Theory, Representation and Reality. ANU E Press, Canberra, Australia, pp. 93-114, 2007 (with J. Recker, P. Green and M. Indulska).
Configurable Reference Modeling Languages. In: Reference Modeling for Business Systems Analysis. Editors: P. Fettke and P. Loos, IDEA Group 2007, pp. 22-46 (with J. Recker, W. van der Aalst, M. Jansen-Vullers and A. Dreiling).
Enhancing Interoperability and Web Services Standards Through Ontological Analysis. In: Ontologies. A Handbook of Principles, Concepts and Applications in Information Systems. Integrated Series in Information Systems, Vol 14. Raj Sharman, Rajiv Kishore and Ram Ramesh. Springer: Berlin et al. 2006, pp. 585-606 (with P. Green and M. Indulska).
The Status of SAP-related Education – Results of a Global Survey. In Enterprise Systems Education in the 21^st Century, Editors: Andrew S. Targowski and Mike Tarn, IDEA Group 2006, pp. 298-326 (with Amelia Maurizio).
On the Syntax of Reference Model Configuration - Transforming the C-EPC into Lawful EPC Models. In C. Bussler and A. Haller (eds.): Business Process Management Workshops. Lecture Notes in Computer Science, Volume 3812. Springer, Berlin, Germany et al., pp. 497-511 (with J. Recker, W. van der Aalst and J. Mendling).

BPM Maturity. In: Business Process Management. Practical Guidelines to Successful Implementations. J. Jeston and J. Nelis. Elsevier 2006 (with
T. de Bruin and B. Power), pp. 299-315.
Ontological Analysis of Business Systems Analysis Techniques: Experiences and Proposals for an Extended Methodology. In: Business Systems Analysis with Ontologies, Eds. P. Green and M. Rosemann. IDEA 2005, pp. 1-27 (with P. Green).
A Procedural Model for Ontological Analyses. In: Information Systems Foundations: Constructing and Criticising. Eds.: D. N. Hart and S. D. Gregor. ANU Press: Canberra, 2005, pp. 153-163 (with P. Green and M. Indulska).
Analysing and Comparing Ontologies with Meta Models. In: Information Modeling Methods and Methodologies, Eds. J. Krogstie, T. Halpin and K. Siau. IDEA 2004, pp. 1-16 (with I. Davies, P.Green and S. Milton).
Knowledge Management. In: Australian Studies in Knowledge Management. Eds.: H. Hasan and M. Handzic. University of Wollongong Press 2003, pp. 156-183 (with R. Chan).
Application Reference Models and Building Blocks for Management and Control (ERP Systems). In: Handbook of Enterprise Architecture. Eds.: P. Bernus, L. Nemes, G. Schmidt. Springer-Verlag: Berlin et al. 2003, pp. 595-615.
Enterprise Systems Reference Models. In: Enterprise Systems: Implementation and Effectiveness. Eds.: L. Willcocks, G. Shanks, P. Seddon. Cambridge University Press 2003 (in press).
Conventions and Standards of Process Modelling. In: Process Management. A Guide for the Process-oriented Design of Organizations. Eds.: J. Becker, M. Kugeler, M. Rosemann. Springer-Verlag: Berlin et al. 2001, pp. 45-90.
Process Modelling and Simulation in the Media Industry: The Television New Zealand Example. In: Business Process Excellence: ARIS in Practice. Eds.: A.-W. Scheer, F. Abolhassan, W. Jost, M. Kirchmer. Springer-Verlag: Berlin et al. 2002, pp. 187-198.
Procurement. In: Encyclopedia of Information Systems. Volume 3. Editor-in-Chief: H. Bidgoli. Academic Press: San Diego 2002, pp. 505-516.
Knowledge Management for Enterprise Systems. In: Enterprise Resource Planning. Global Opportunities and Challenges. Eds.: L. Hossein, J. D. Patrick and M. A. Rashid. Idea Group Publishing: Hershey et al. 2002 (with R. Chan), pp. 116-132.
Teaching Enterprise Resource Planning in a Distance Education Mode - Experiences and Recommendations. In: The Design and Management of Effective Distance Learning Programs. Eds.: Richard Discenza, Caroline Howard, K. D. Schenk. Idea Group Publishing: Hershey et al. 2001, pp. 264-289.
Vorbereitung der Prozessmodellierung (in German, Conventions and Standards of Process Modelling.). In: Prozessmanagement. Ein Leitfaden zur prozeßorientierten Organisationsgestaltung (Process Management. A Guide for the Process-oriented Design of Organizations.). 3rd ed., Eds. J. Becker, M. Kugeler, M. Rosemann. Springer-Verlag: Berlin et al. 2001, pp. 50-107 (with A. Schwegmann).
Simulation (in German). In: Prozessmanagement. Ein Leitfaden zur prozeßorientierten Organisationsgestaltung (Process Management. A Guide for the Process-oriented Design of Organizations.). 3rd ed., Eds. J. Becker, M. Kugeler, M. Rosemann. Springer-Verlag: Berlin et al. 2001, pp. 320-341 (with S. Neumann, A. Schwegmann).
Prozessreorganisation bei der Corporate Services Agency (in German, Process Redesign at Corporate Services Agency). In: Prozessmanagement. Ein Leitfaden zur prozeßorientierten Organisationsgestaltung (Process Management. A Guide for the Process-oriented Design of Organizations.). 3rd ed., Eds. J. Becker, M. Kugeler, M. Rosemann. Springer-Verlag: Berlin et al. 2001, pp. 465-484 (with M. Schallert).
Stichwort 'Prozeßmodell' (in German, Process Model). In: Lexikon der Wirtschaftsinformatik (Dictionary of Information Systems). 4th Ed., Eds.: P. Mertens et al. Springer-Verlag: Berlin et al. 2001, pp. 388-389.
Stichwort 'Frachtraumbörse' (in German, Freight and Vehicle Marketplaces). In: Lexikon der Wirtschaftsinformatik (Dictionary of Information Systems). 4th Ed., Eds.: P. Mertens et al. Springer-Verlag: Berlin et al. 2001, p. 202.
Guidelines of Business Process Modeling. In: Business Process Management: Models, Techniques and Empirical Studies. Eds.: W. van der Aalst, J. Desel, A. Oberweis. Springer-Verlag: Berlin 2000, pp. 30-49 (with J. Becker, Chr. von Uthmann).
Evaluating the Management of Enterprise Systems with the Balanced Scorecard. In: IT Evaluation Methods and Management. Ed. W. van Grembergen. Idea Group Publishing: Hershey et al. 2001, pp. 171-184.
Workflow-basiertes Monitoring und Controlling. Workflow Marktstudie 2000 (in German, Workflow-based Monitoring and Controlling. Workflow Market Overview 2000). Ed. R. Karl. Frankfurt 2000.
Informationsmanagement. In: Produktionsmanagement in Klein- und Mittelständischen Unternehmen (in German, Information Management. In: Production Management in Small and Medium-sized Companies). Ed.: H. Schneider. Schäffer Poeschel: Berlin 2000, pp. 459-486 (with J. Becker).
Aufgaben und Objekte der Entsorgungslogistik (in German, Functions and Objects of Waste Management). In: Logistik. Aufgaben und Lösungen (Logistics: Requirements and Solutions). Eds.: H. Burchert, Th. Hering, R. Rollberg. Oldenbourg: Munich, Vienna 2000, pp.278-284.
Betriebswirtschaftliche Bedeutung der Logistik (in German, Strategic Importance of Logistics). In: Logistik. Aufgaben und Lösungen (Logistics: Requirements and Solutions). Eds.: H. Burchert, Th. Hering, R. Rollberg. Oldenbourg: Munich, Vienna 2000, pp. 20-26.
Vorbereitung der Prozessmodellierung (in German, Conventions and Standards of Process Modelling.). In: Prozessmanagement. Ein Leitfaden zur prozeßorientierten Organisationsgestaltung (Process Management. A Guide for the Process-oriented Design of Organizations.). Eds. J. Becker, M. Kugeler, M. Rosemann. Springer-Verlag: Berlin et al. 1999, pp. 45-90 (2nd edition: Berlin et al. 2000).
Vergleich von klassischer Produktionsplanung und MRP II-Philosophie (in German, Comparison of traditional Production Planning and MRP II). In: Produktionswirtschaft. Aufgaben und Lösungen (Production Management: Requirements and Solutions). Eds.: H. Burchert, Th. Hering, R. Rollberg. Oldenbourg: Munich, Vienna 1999, pp. 9-16.
Faktoren der Wirtschaftlichkeit von Workflow-Managementanwendungen (in German, Economic Efficiency of Workflow Management Systems). In: Workflow-Management in der industriellen Praxis (Workflow Management in Practice). Eds.: B. F. Müller, P. Stolp. Berlin et al. 1999, pp. 123-150 (with Chr. von Uthmann).
Referenzmodelle zur Auswahl und Einführung von Standardsoftware (in German, Using Reference Models for the Selection and Implementation of ERP Software). In: Business Computing mit SAP R/3. Modellierung, Customizing und Anwendung betriebswirtschaftlich-integrierter Geschäftsprozesse (Business-Computing with SAP R/3: Modelling, Customising and Application of Integrated Business Processes.). Ed.: P. Wenzel. Vieweg: Wiesbaden 1999, pp. 197-215 (with R. Schütte, Th. Rotthowe).
Multiperspektivische Referenzmodellierung (in German, Multiperspective Reference Modelling). In: Referenzmodellierung: State-of-the Art und Entwicklungsperspektiven (Reference Modelling: State of the Art and Perspectives). Eds.: J. Becker, M. Rosemann, R. Schütte. Physica: Heidelberg 1999, pp. 22-44 (with R. Schütte).
Grundsätze ordnungsmäßiger Modellierung: Intention, Entwicklung, Architektur und Multiperspektivität (in German, Guidelines of Modelling: Objectives, Development, Architecture and Multiperspectivity). In: Informationsmodellierung. Referenzmodelle und Werkzeuge (Information Modelling: Reference Models and Tools). Eds.: M. Maicher, H.-J. Scheruhn. DUV: Wiesbaden 1998, pp. 1-21.
Informationsmanagement - ein Beitrag zur Beherrschung von Komplexität (in German, Information Management - An Approach to Manage Complexity?). In: Komplexitätsmanagement (Complexity Management). SzU, Bd. 61. Ed.: D. Adam. Gabler: Wiesbaden 1998, pp. 111-124 (with J. Becker).
Konzeption eines WWW-basierten Prozeßinformationssystems (in German, Design of a Web-based Process Information Systems). In: Interaktion im Web - Innovative Kommunikationsformen (Web-based Interaction - Innovative Forms of Communication). Eds.: M. Sommer, W. Remmele, K. Klöckner. In: Reports of the German Chapter of the ACM. Vol. 50. Springer-Verlag: Berlin et al. 1998, pp. 195-205 (with B. Bachmendo).
Integration von Internet und Workflowmanagement in universitätsübergreifenden Lehrveranstaltungen (in German, Integrating Internet and Workflow Management in Collaborative Lectures.). In: Informatik und Ausbildung (Computer Science and Education.). Ed.: V. Claus. Springer-Verlag: Berlin et al. 1998, pp. 221-232 (with D. Schüppler).
Stichwort 'Prozeßmodell' (in German, Process Model). In: Lexikon der Wirtschaftsinformatik (Dictionary of Information Systems). 3rd Ed., Eds.: P. Mertens et al. Springer-Verlag: Berlin et al. 1997, pp. 334.
Stichwort 'Frachtraumbörse' (in German, Freight and Vehicle Marketplaces). In: Lexikon der Wirtschaftsinformatik (Dictionary of Information Systems). 3rd Ed., Eds.: P. Mertens et al. Springer-Verlag: Berlin et al. 1997, pp. 165-166.
Arbeitsablauf-Monitoring und -Controlling (in German, Monitoring and Controlling of Workflows). In: Workflow-Management. Entwicklung von Anwendungen und Systemen (Workflow Management: Design of Applications and Systems.). Eds.: St. Jablonski, M. Böhm, W. Schulze. Bonn et al. 1997, pp. 201-210.
Diagrammsprachliche Methoden (in German, Graphical Methods). In: Workflow-Management. Entwicklung von Anwendungen und Systemen (Workflow Management: Design of Applications and Systems.). Eds.: St. Jablonski, M. Böhm, W. Schulze. Bonn et al. 1997, pp. 162-170 (with M. zur Mühlen).
Effiziente Prozeßgestaltung im Rechnungswesen (in German, Efficient Design of Business Processes in Accounting). In: Modellierung von Geschäftsvorgängen und -prozessen (Modelling Workflows and Business Processes.). Eds.: G. Vossen, J. Becker. Bonn et al. 1996, pp. 193-207 (with R. Schulte).
Modellbasierte Organisations- und Informationssystemgestaltung unter Verwendung der R/3-Referenzmodelle (in German, Model-based Design of Organisations and Information Systems Using R/3 Reference Models). In: Geschäftsprozeßoptimierung mit SAP R/3 (Business Process Improvement with SAP R/3.). Ed.: P. Wenzel. Vieweg: Braunschweig, Wiesbaden 1995, pp. 14-42 (with T. Rotthowe, R. Schütte).
Die integrative Gestaltung von CIM und Logistik (in German, Integrative Design of CIM and Logistics). RKW-Handbuch Logistik. Ed.: H. Baumgarten et al., Vol. 2, RKW: Berlin 1994 (with J. Becker).
Die organisatorische Integration Flexibler Fertigungssysteme durch CIM und Logistik (in German, Organisational Integration of Flexible Manufacturing Systems with CIM and Logistics). In: Flexible Fertigungssysteme (Flexible Manufacturing Systems). Schriften zur Unternehmensführung (SzU), Vol. 46. Ed.: D. Adam. Gabler: Wiesbaden 1993, pp. 55-80 (with J. Becker).

Refereed journal articles

An Examination of IS Conference Reviewing Practices. Communications of the AIS (CAIS) (accepted on 18 January 2010) (with I. Vessey and J. Recker).
The Measurement of Perceived Ontological Deficiencies of Conceptual Grammars. Data and Knowledge Engineering, 2010 (with J. Recker) (in press).
Using Ontology for the Representational Analysis of Process Modelling Techniques. International Journal of Business Process Integration and Management, 2010, Vol. 4, No. 4 (with J. Recker, P., Green and M. Indulska).
Business Process Modelling – A Comparative Analysis. Journal of the Association of the AIS (JAIS), Vol. 10, No. 4, 2009, pp. 333-363 (with J. Recker, M. Indulska and P. Green).
Teaching Business Process Modelling: Experiences and Recommendations, Communications of the AIS (CAIS), Vol. 25, No. 32, pp. 379-394.
Identification and Analysis of Business and Software Services – A Consolidated Approach. IEEE Transactions on Services Computing (with Th. Kohlborn, A. Kohlhaus and T. Chan), Vol. 2, No. 1, 2009, pp. 1-15.
Model Driven Service Engineering in Home Telecare. Electronic Journal of Health Informatics. Vol. 3, 2008 (with C. Flender).
Quality Management in Service Ecosystems. Information Systems and e-Business Management, Vol. 7, No. 2, March 2009, pp. 199-221 (with Chr. Riedl, T. Boehmann and H. Krcmar).
Contextualisation of Business Processes. International Journal of Business Process Integration and Management, Vol. 3, No. 1, 2008, pp. 47-60 (with J. Recker and C. Flender).
From Conceptual Process Models to Running Systems: A Holistic Approach for the Configuration of Enterprise System Processes. Decision Support Systems (with A. Dreiling, W. van der Aalst, and W. Sadiq), Vol. 45, No. 2, 2008, pp. 189-207.
Toward Improving the Relevance of Information Systems Research to Practice: The Role of Applicability Checks. MIS Quarterly, Vol. 32, No. 1, 2008, pp. 1-22 (with I. Vessey).
Ontology versus Pattern-based Evaluation of Process Modelling Languages: A Comparison. Communications of the AIS (CAIS), Vol. 20, Article 47, December 2007 (with J. Recker and J. Krogstie).
Candidate Interoperability Standards: An Ontological Overlap Analysis. Data and Knowledge Engineering, Vol. 62, Issue 2, August 2007, pp. 274-291 (with Peter Green, Marta Indulska and Chris Manning).
Deadline-based Escalation in Process-aware Information Systems. Decision Support Systems, Vol. 43, 2007, pp. 492-511 (with W. van der Aalst and M. Dumas).
A Configurable Reference Modelling Language, Information Systems, Vol. 32 (1), 2007, pp. 1-23. (with W. v. d. Aalst).
Model-based Software Configuration: Patterns and Languages. European Journal of Information Systems, Vol. 15, No. 6, 2006, pp. 583-600 (with A. Dreiling, W. van der Aalst, K. Schulz and L. Heuser).
How do Practitioners use Conceptual Modelling in Practice? Data and Knowledge Engineering, 2006, Vol. 58 (3), pp. 358-380 (with I. Davies, P. Green, M. Indulska and S. Gallo) (most downloaded DKE paper between July and December 2006).
Mining Configurable Enterprise Information Systems. Data and Knowledge Engineering, 2006, Vol. 56, No 3, pp. 195-244 (with Monique H. Jansen-Vullers and Wil van der Aalst).
Process-Oriented Assessment of Web Services. International Journal of E-Business Research, 2006, Vol. 2, No. 1, pp. 19-44 (with Jan-Hendrik Sewing and Marlon Dumas).
What Are the Secrets of Successful Process Modeling? Insights From an Australian Case Study. Syst_mes d’Information et Management (SIM), No. 3., Vol. 10, pp. 47-68 (with W. Sedera).
SAP-related Education – Status Quo and Experiences. Journal of Information Systems Education, 2005, Vol. 16, No. 4, pp. 437-454 (with Amelia Maurizio)
Factors and Measures of Business Process Modelling. Model Building Through a Multiple Case Study. European Journal of Information Systems, 2005, Vol. 14, No. 4, pp. 347-360 (with W. Sedera and G. Gable).
Ontological Evaluation of Enterprise Systems Interoperability Using ebXML. IEEE Transactions on Knowledge and Data Engineering. 17 (5) 2005, pp. 713-725.
Applying Ontologies to Business and Systems Modelling Techniques and Perspectives – Lessons Learned. Journal of Database Management, 15(2) 2004 (with Peter Green), pp. 106-118.
Education in Enterprise Systems. Communications of the AIS (CAIS), April 2002 (with Ed Watson).
Managing Knowledge in Enterprise Systems. Journal of Systems and Information Technology, December 2001, Volume 5, No. 2, pp. 37-54 (with R. Chan).
Developing a Meta Model for the Bunge-Wand-Weber (BWW) Ontological Constructs. Information Systems, Vol. 27, No. 2, 2002, pp. 75-91 (with P. Green).
Ontological Analysis of Integrated Process Models: Testing Hypotheses. The Australian Journal of Information Systems, Vol. 9, No 1, September 2001, pp. 30-39 (with P. Green).
Industry-oriented design of ERP-related curriculum - an Australian initiative. Business Process Management Journal, Vol. 7, No 3, July 2001 (with G. Stewart), pp. 234-242.
What is ERP? Information System Frontiers, Vol 2., No. 2, 2000, pp. 141-162 (with H. Klaus, G. Gable).
Using Reference Models within the Enterprise Resource Planning Lifecycle. Australian Accounting Review, Vol. 10, No. 3, November 2000, pp. 19-30.
Integrated Process Modelling: An Ontological Evaluation. Information Systems, Vol. 25, No. 2, 2000, pp. 73-87 (with Peter Green).
Evaluation of Workflow Management Systems - a Meta Model Approach. In: The Australian Journal of Information Systems, Vol. 6, No. 1, 1998, pp. 103-116 (with M. zur Mühlen).
Customer Relationship Management. HMD, Vol. 36, No. 208, 1999, pp. 105-116 (with M. Rochefort, W. Behnck), pp. 105-116.
Spezifikation und Anforderungen von Perspektiven auf Geschäftsprozeßmodelle (in German, Specification and Requirements of Perspectives on Business Process Models). In: Informationssystem Architekturen. Vol. 5, No. 2, 1998, pp. 96-103 (with Chr. v. Uthmann).
Fachbegriffsmodellierung für betriebliche Informationssysteme und zur Unterstützung der Unternehmenskommunikation (in German, Modelling Business Terms for Information Systems and Corporate Communication). In: Informationssystem Architekturen. Vol. 5, No. 2, 1998, pp. 8-15 (with M. Kugeler).
Prozeßintegration zwischen Industrie- und Handelsunternehmen - eine inhaltlich-funktionale und methodische Analyse (in German, Process Integration between Manufacturers and Retailers - an Analysis of Content and Methodology). Wirtschaftsinformatik, Vol. 38, No. 3, 1996, pp. 309-316 (with J. Becker, R. Schütte).
Grundsätze ordnungsmäßiger Modellierung (in German, Guidelines of Modelling). Wirtschaftsinformatik, Vol. 37, No. 5, 1995, pp. 435-445 (with J. Becker, R. Schütte) (acceptance rate for this special issue on process modelling: 9 %).
Der Lösungsbeitrag von Prozeßmodellen bei der Einführung von SAP R/3 im Rechnungswesen (in German, Benefits of Using Process Models for the Implementation of SAP R/3). HMD, Vol. 32, No. 182, 1995, pp. 8-25 (with Th. Rotthowe).

Non-refereed journal articles / white papers

Learning from Context to Improve Business Processes. BPTrends, January 2009 (with K. Ploesser, M. Peleg, P. Soffer and J. Recker).
Creativity Management - The New Challenge for BPM. BPTrends, May 2008 (with S. Seidel).
Holistic BPM is Coming of Age. BPTrends, September 2007 (with M. Dumas).
Process Portfolio Management. BPTrends, April 2006.
Potential Pitfalls of Process Modelling (Part B). Business Process Management Journal, Vol. 12, No. 3, 2006, pp. 377-384.
Potential Pitfalls of Process Modelling (Part A). Business Process Management Journal, Vol. 12, No. 2, 2006, pp. 249-254.
Translating IS Models into Practice. Invited comment, International Journal of Technology and Human Interaction. Vol 1, No. 4, 2005, pp. 17-18.
Just Do It. Invited contribution to forum on ‘Empirical Research Strategies in Conceptual Modeling – Silver Bullet or Academic Toys?’, Wirtschaftsinformatik, Vol. 47, No. 2, 2005, pp. 157-158.
The Desperate Search for ERP Benefits. White Paper, January 2002.
Business Process Lifecycle Management. White Paper, April 2001.
Workflowmanagement als Basis einer prozeßorientierten PPS (in German, Workflow Management as the Base for Process-oriented PPC). PPS-Management, Vol. 4, No. 1, 1999, pp. 27-31 (with Chr. v. Uthmann).
Facetten der Wirtschaftlichkeit von Workflowmanagementsystemen (in German, Facets of the Economic Efficiency of Workflow Management Systems). Io management, Vol. 67, No. 9, 1998, pp. 44-50.
Logistikgerechte Konstruktion: Die Komplexitätsfalle (in German, Design for Logistics as an Approach to Manage Complexity). Logistik Heute, Vol. 20, No. 9, 1998, pp. 60-62.
Modellierung der Aufbauorganisation in Workflow-Management-Systemen: Kritische Bestandsaufnahme und Gestaltungsvorschläge (in German, Modelling the Organizational Structure in Workflow Management Systems). EMISA-Forum, Vol. 3, No. 1, 1998, pp. 78-86 (with M. zur Mühlen).
Workflowmanagement in der industriellen Produktion (in German, Workflow Management at Manufacturers). ZwF, Vol. 92, No. 7/8, 1997, pp. 351-354 (with Chr. V. Uthmann).
Multiperspektivische Informationsmodellierung auf der Basis der Grundsätze ordnungsmäßiger Modellierung (in German, Multiperspective Information Modelling using the Guidelines of Modelling). Management & Computer, Vol. 4, No. 4, 1996, pp. 229-236.
Business Process Reengineering in Theorie und Praxis. Geschäftsprozeßmodellierung im Rechnungswesen der EK Großeinkauf eG (in German, Business Process Reengineering between Theory and Practice: Process Modelling at the EK Großeinkauf eG). Management & Computer, Vol. 2, No. 3, 1994, pp. 211-219 (with R. Schulte, T. Rotthowe).
Design for Logistics. Gestaltungsempfehlungen für eine logistikgerechte Konstruktion. CIM-Management, Vol. 10, No. 2, 1994, S. 10-15 (with J. Becker).
Ansätze für die Verbesserung von PPS-Systemen durch Fuzzy-Logik (in German, Improving Production Planning and Control Systems with Fuzzy Logic). CIM-Management, Vol. 10, No. 6, 1994, pp. 24-29 (with T. Nietsch, C. Rautenstrauch, M. Rehfeldt, K. Turowski).
Die CIM-orientierte Einbettung von TQM (in German, CIM-oriented Integration of TQM). io Management, Vol. 60, No. 5, 1993, pp. 81-86 (with R. G. Wild).
Informationsflußtechnische Integration der Entsorgungslogistik: Eine integrative Herausforderung (in German, IT-based Integration of Waste Management). Logistik Heute, Vol. 15, No. 12, 1993, pp. 59-61 (with J. Becker).
Die Einbindung des Total Quality Management in das CIM-Konzept (in German, Integration Total Quality Management in Computer Integrated Manufacturing). Zeitschrift Führung und Organisation (zfo), Vol. 62, No. 1, 1993, pp. 32-36 (with R. G. Wild).
Prozeßmodellierung im Finanz- und Rechnungswesen (in German, Process Modelling in Financial Accounting). In: Rundbrief des GI-Fachausschusses 5.2, Vol. 1, No. 2, 1994, pp. 78-80 (with R. Schulte).

Interviews / Expert Comments

Rising Sun / Omnilab go Business Process Management. Screen Hub, 16 October 2006, written by Alex Prior.
Keeping the Work Flowing. CIO Magazine 04/2006, written by Graeme Philipson.
Masters Builders. CIO Magazine 05/2004, written by Sue Bueshell.
Process Power. CIO Magazine 11/2003, written by Sue Bueshell, pp. 80-85.
IT, business union must ‘cross-enterprise’. Computerworld (New Zealand), 4 March 2003, written by Andrea Malcolm.

Refereed conference papers

The Phenomenon of Business Process Management: Practitioners Emphasis. Proceedings of the18^th European Conference on Information Systems (ECIS 2010). Pretoria, 7-9 June 2010 (with S. Reiter, G. Stewart and C. Bruce).
Building a Methodology for Context-aware Business Processes: Insights from an Exploratory Case Study. Proceedings of the18^th European Conference on Information Systems (ECIS 2010). Pretoria, 7-9 June 2010 (with K. Ploesser and J. Recker).
Requirements of a Process Laboratory for the Operational Control of Service Processes. Proceedings of the 20^th Australasian Conference on Information Systems (ACIS 2009). Melbourne, 2-4 December 2009 (with J. Moormann, M. Leyer and D. Heckl).
Context Change Archetypes: Understanding the Impact of Context Change on Business Processes. Proceedings of the 20^th Australasian Conference on Information Systems (ACIS 2009). Melbourne, 2-4 December 2009 (with K. Ploesser, C. Janiesch and J. Recker,).
Conceptualisation and Facilitation of SOA Governance. Proceedings of the 20^th Australasian Conference on Information Systems (ACIS 2009). Melbourne, 2-4 December 2009 (with A. Korthaus and C. Janiesch).
Towards a Service Portfolio Management Framework. Proceedings of the 20^th Australasian Conference on Information Systems (ACIS 2009). Melbourne, 2-4 December 2009 (with E. Fielt, A. Korthaus and T. Kohlborn).
Using a Smartphone Application for Customer-Centric Banking. Proceedings of the 20^th Australasian Conference on Information Systems (ACIS 2009). Melbourne, 2-4 December 2009 (with J. Moormann and A. Dohmen).
Empirical Evaluation of a Service Analysis and Design Methodology. Proceedings of the 20^th Australasian Conference on Information Systems (ACIS 2009). Melbourne, 2-4 December 2009 (with J. Couzens, A. Korthaus and T. Kohlborn).
Process Modelling: Perceived Benefits. Proceedings of the 28^th International Conference on Conceptual Modelling (ER 2009). Gramado, Brazil, 9-12 November 2009.
Process Modelling: Current Issues and Future Challenges. Proceedings of the 21 International Conference on Advanced Information Systems (CAiSE 2009), Amsterdam, 10-12 June 2009 (with J. Recker, M. Indulska and P. Green).
Service Analysis – A Critical Assessment of the State of the Art. Proceedings of the 17^th European Conference on Information Systems (ECIS 2009), Varona, Italy, 8-10 June 2009 (with Th. Kohlborn, A. Korthaus and T. Chan).
Influences of Six Sigma Embracement and Abondenment. Proceedings of the 17^th European Conference on Information Systems (ECIS 2009), Varona, Italy, 8-10 June 2009 (with D. Heckl and W. Bandara).
Pockets of Creativity in Business Processes. Proceedings of the 17^th European Conference on Information Systems (ECIS 2009), Varona, Italy, 8-10 June 2009 (with S. Seidel, F. Mueller-Wienbergen and M. Karow).
Measuring Perceived Representational Deficiencies in Conceptual Modeling: Instrument Development and Test. Proceedings of the International Conference on Information Systems (ICIS 2008), Paris, 14-16 December 2008 (with J. Recker).
Dimensions of Business Processes Quality. Proceedings of the 4th Business Process Design Workshop. Milan, Italy, 1 September 2008 (with M. Heravizadeh and J. Mendling).
Towards a Classification and Lifecycle of Business Process Change. Proceedings of the 9th Workshop on Business Process Modelling, Development and Support (BPMDS 2008). Montpellier, 16-17 June 2008 (with K. Ploesser and J. Recker).
Representational Deficiencies of Process Modelling Languages. Proceedings of the 16th European Conference on Information Systems, Galway, Ireland, 9-11 June 2008 (with M. Indulska, J. Recker and P. Green).
A Conceptual Framework for Information Retrieval to Support Creativity in Business Processes. Proceedings of the 16th European Conference on Information Systems, Galway, Ireland, 9-11 June 2008 (with S. Seidel and J. Becker).
How does Creativity Impact Business Processes? Proceedings of the 16th European Conference on Information Systems, Galway, Ireland, 9-11 June 2008 (with S. Seidel and J. Becker).
Camera, Set, Action: Automating Film Production via Business Process Management. Proceedings of the CCI Conference: Creating Value: Between Commerce and Commons. 25-27 June 2008 (with C. Ouyang, A. ter Hofstede and M. La Rosa).
Bringing Process to Post Production. Proceedings of the CCI Conference: Creating Value: Between Commerce and Commons. 25-27 June 2008 (with M. La Rosa and A. ter Hofstede).
A Conceptual Framework for Information Retrieval in Pockets of Creativity. Proceedings of the Multikonferenz Wirtschaftsinformatik, Munich, Germany, 26-28 February 2008 (with S. Seidel, F. Mueller-Wienbergen and J. Becker).
Service-oriented Design of an Enterprise Architecture in Home Telecare. Proceedings of the 18th Australasian Conference on Information Systems (ACIS 2007). Ed.: M. Toleman. Toowoomba, 5-7 December 2007 (with C. Flender).
A Structured Approach to Determining Appropriate Content for Emerging Information Systems Subjects: An Example for BPM Curricula Design. Proceedings of the 18th Australasian Conference on Information Systems (ACIS 2007). Ed.: M. Toleman. Toowoomba, 5-7 December 2007 (with W. Bandara, I. Davies and H. Tan).
Aligning Organizational Capabilities with Enterprise System's Capabilities: The Role of Domain-Specific Knowledge. Proceedings of the Americas Conference on Information Systems (AMCIS 2007), 9-12 August, Keystone, Colorado, USA (with I. Vessey, R. Weber and C. Raduescu).
Integration of Models for Understanding Continuance of Process Modelling Techniques. Proceedings of the Americas Conference on Information Systems (AMCIS 2007), 9-12 August, Keystone, Colorado, USA (with J. Recker).
Are we there yet? Seamless Mapping of BPMN to BPEL4WS. Proceedings of the Americas Conference on Information Systems (AMCIS 2007), 9-12 August, Keystone, Colorado, USA (with J. Recker, M. Indulska and P. Green).
Modelling and Supporting Processes in Creative Industries. Proceedings of the European Conference on Information Systems (ECIS 2007), St. Gallen, Switzerland, 3-5 June 2007 (with S. Seidel, M. Adams and A. ter Hofstede).
Understanding the Process of Constructing Scales Inventories in the Process Modeling Domain. Proceedings of the European Conference on Information Systems (ECIS 2007), St. Gallen, Switzerland, 3-5 June 2007 (with J. Recker).
Business Process Modelling Success. An Empirically Tested Measurement Model. Proceedings of the International Conference on Information Systems (ICIS 2006) (with W. Bandara and G. Gable), Milwaukee, Wisconsin, USA, 10-13 December 2006.
Understanding Context-Awareness in Business Process Design. Proceedings of the Australasian Conference on Information Systems (ACIS 2006), Adelaide, 6-8 December 2006 (with J. Recker, C. Flender,
P. Ansell).
Developing a Business Process Reference Model for the Screen Business - A Design Science Research Case Study. Proceedings of the Australasian Conference on Information Systems (ACIS 2006), Adelaide, 6-8 December 2006 (with S. Seidel, A. ter Hofstede, L. Bradford).
Towards Understanding Strategic Alignment of Business Process Management. Proceedings of the Australasian Conference on Information Systems (ACIS 2006), Adelaide, 6-8 December 2006 (with T. de Bruin).
Improving Representational Analysis: An Example from the Enterprise Systems Interoperability Domain. Proceedings of the Australasian Conference on Information Systems (ACIS 2006), Adelaide, 6-8 December 2006 (with J. Recker, M. Indulska, P. Green).
Major Issues in Business Process Management: An Australian Perspective. Proceedings of the Australasian Conference on Information Systems (ACIS 2006), Adelaide, 6-8 December 2006 (with M. Indulska, S. Chong,
W. Bandara and S. Sadiq).
Representation Theory versus Workflow Patterns: The Case of BPMN. Proceedings of the 25th International Conference on Conceptual Modeling (ER 2006), Tucson, Arizona, USA, 6-9 November 2006 (with J. Recker and P. Wohed).
Business Process Management for the Creative Industries: Facing Challenges Arising from Globalisation and New Technology. Proceedings of the Beijing Forum 2006. Global Communication, Media and Creative Industries (I). Beijing, 27-29 October 2006 (with S. Seidel, A. ter Hofstede, L. Bradford), pp. 148-170.
Extending the Scope of Representation Theory: A Review and a Proposed Research Model. Proceedings of the ISF Workshop. Canberra, 27-28 September 2006 (with J. Recker, P. Green and M. Indulska).
Business Process Risk Management and Internal Control: A Proposed Research Agenda in the Context of Compliance and ERP Systems, Proceedings of the 2nd Asia/Pacific Research Symposium on Accounting Information Systems, Melbourne, 20 June 2006 (with P. Rikhardsson, P. Best, P. Green).
Integrating Risks in Business Process Models with value focused process engineering. Proceedings of the 14th European Conference on Information Systems. (ECIS 2006), Gothenburg, 12-14 June 2006 (with D. Neiger, L. Churilov, M. zur Muehlen).
How Good is BPMN Really?: Insights from Theory and Practice. Proceedings of the 14th European Conference on Information Systems. (ECIS 2006), Gothenburg, 12-14 June 2006 (with J. Recker,
M. Indulska, P. Green).
How to realise corporate value from Enterprise Architecture. Proceedings of the 14th European Conference on Information Systems. (ECIS 2006), Gothenburg, 12-14 June 2006 (with C. Kluge and A. Dietzsch).
Model-driven Enterprise Systems Configuration. Proceedings of the 18th Conference on Advanced Information Systems Engineering (CAiSE 2006), eds. E. Dubois and K. Pohl, LNCS 4001, Luxembourg, 5-9 June 2006, Springer-Verlag, pp. 369-383 (with J. Recker, J. Mendling, W. v. d. Aalst).
How have Process Modeling Grammars Developed Over Time?. Proceedings of the 18th Conference on Advanced Information Systems Engineering (CAiSE 2006), Luxembourg, 5-9 June 2006, eds. E. Dubois and K. Pohl, LNCS 4001, Luxembourg, 5-9 June 2006, Springer-Verlag, pp. 447-464 (with J. Recker, M. Indulska, P. Green).
Fostering an Enterprise Architecture's Value Proposition Using Dedicated Presentation Strategies. Proceedings of the Workshop on Business/IT Alignment and Interoperability (BUSITAL 2006) in conjunction with the Conference on Advanced Information Systems Engineering (CAiSE 2006), Luxembourg, 5-6 June 2006 (with C. Kluge and A. Dietzsch).
Generating Correct EPCs from Configured C-EPCs. Proceedings of the 21^st ACM Symposium on Applied Computing, Track on Organizational Engineering. Dijon, 23-27 April 2006 (with J. Mendling, J. Recker, W. v. d. Aalst).
My Own Process. Providing Dedicated Views on EPCs. Proceedings of the 4^th GI Workshop “EPC 2005 – Business Process Management with EPCs”. Hamburg, Germany, 8-9 December 2005 (with F. Gottschalk and W. v. d. Aalst).
Reconsidering the Notion of “Requirements Engineering” for Enterprise Systems Selection and Implementation. Proceedings of the 16^th Australasian Conference on Information Systems (ACIS 2005). Sydney, 30 November – 2 December 2005 (with B. Wyssusek).
Integrating Risks in Business Process Models. Proceedings of the 16^th Australasian Conference on Information Systems (ACIS 2005). Sydney, 30 November – 2 December 2005 (with M. zur Muehlen) (Winner of the Best Paper Award)
Business Process Redesign in Information Technology Incident Management: A Teaching Case. Proceedings of the 16^th Australasian Conference on Information Systems (ACIS 2005). Sydney, 30 November – 2 December 2005 (with W. Bandara and J. Cornes).
Understanding the Main Phases of Developing a Maturity Assessment Model. Proceedings of the 16^th Australasian Conference on Information Systems (ACIS 2005). Sydney, 30 November – 2 December 2005 (with T. de Bruin, R. Freeze and U. Kulkarni).
Do Process Modelling Techniques Get Better? A Comparative Ontological Analysis of BPMN. Proceedings of the 16^th Australasian Conference on Information Systems (ACIS 2005). Sydney, 30 November – 2 December 2005 (with M. Indulska, J. Recker and P. Green).
On the User Perception of Configurable Reference Process Models. Proceedings of the 16^th Australasian Conference on Information Systems (ACIS 2005). Sydney, 30 November – 2 December 2005 (with J. Recker and W. van der Aalst).
Towards the Interchange of Configurable C-EPCs: An XML-based Approach for Reference Model Configuration. In: J. Desel, U. Frank (eds.): Proceedings of the Workshop Enterprise Modelling and Information Systems Architectures (EMISA 2005), Vol. 75 of Lecture Notes in Informatics (LNI), 24-25 October 2005, Klagenfurt, Austria, pp. 8-21 (with J. Mendling, J. Recker, W. v. d. Aalst).
On the Syntax of Reference Model Configuration. Transforming the C-EPC into Lawful EPC Models. Workshop on Business Process Reference Models as part of BPM 2005. Eds.: E. Kindler and M. Nuettgens). Nancy, France, 5 September 2005 (with J. Recker, W. van der Aalst, J. Mendling), pp. 60-75.
Configurable Process Models as a Basis for Reference Modelling. First International Workshop on Business Process Reference Models as part of BPM 2005. Nancy, France, 5 September 2005 (with W. van der Aalst, A. Dreiling, M. H. Jansen-Vullers).
Enhancing the Expressiveness of the Bunge-Wand-Weber Ontology. Proceedings of the Americas Conference on Information Systems (AMCIS 2005). Omaha, Nebraska, USA, 11-14 August 2005 (with B. Wyssusek).
From Conceptual Process Models to Running Workflows: A Holistic Approach for the Configuration of Enterprise Systems. Proceedings of the 9^th Pacific Asia Conference on Information Systems (PACIS 2005), pp. 363-376. Bangkok, Thailand, 7-10 July 2005 (with A. Dreiling and W. van der Aalst). Nominated for the Best Paper Award (8 out of 300) and invited for publication in Decision Support Systems .
Linking Theory and Practice: A Reality Check on a Model of IS Success. Proceedings of the 13^th European Conference on Information Systems (ECIS 2005). Regensburg, Germany, 26-28 May 2005 (with I. Vessey).
A Model for Measuring Business Process Management Maturity. Proceedings of the 13^th European Conference on Information Systems (ECIS 2005). Regensburg, Germany, 26-28 May 2005 (with T. de Bruin).
A Process Modelling Success Model: Case Study Insights from an Australian Public Sector Organisation. Proceedings of the Information Resources Management Association (IRMA) Internal Conference 2005. San Diego, Cal., USA, 15-18 May 2005 (with W. Sedera).
Enterprise System Process Configuration using Configuration Patterns and Configurable Event-driven Process Chains. Proceedings of the 7^th International Conference Wirtschaftsinformatik 2005. Bamberg, Germany, 23-25 February 2005 (with A. Dreiling, S. Khan, W. v. d. Aalst).
Open Source Enterprise Systems: Towards a Viable Alternative. Proceedings of the 38^th Hawaii International Conference on System Sciences (HICSS 2005). Big Island, Hawaii, USA, 3-6 January 2005 (with A. Dreiling, H. Klaus and B. Wyssusek).
Application of a Holistic Model for Determining BPM Maturity. Proceedings of the AIM Pre-ICIS Workshop on Process Management and Information Systems (Actes du 3e colloque Pre-ICIS de l’AIM). Washington, D.C., 12. December 2004. Eds. J. Akoka, I. Comyn-Wattiau, M. Favier, pp. 46-60 (with T. de Bruin) (also published in BPTrends, February 2005).
Business Process Modelling Success Model – Insights from a Leading Australian Telecommunications Provider. Proceedings of the AIM Pre-ICIS Workshop on Process Management and Information Systems. (Actes du 3e colloque Pre-ICIS de l’AIM). Washington, D.C., 12. December 2004. Eds. J. Akoka, I. Comyn-Wattiau, M. Favier, pp. 71-84 (with W. Sedera). Invited for Publication in the Systèmes d'Information et Management
Alignment in Enterprise Systems Implementations: The Role of Organizational Distance. Proceedings of the International Conference on Information Systems (ICIS 2004). Washington, D.C., 12-15 December 2004 (with I. Vessey and Ron Weber).
Applying a Model for Business Process Management Maturity in Two Case Studies. Proceedings of the Australasian Conference on Information Systems (ACIS 2004). Hobart, 1-3 December 2004 (with T. de Bruin and T. Hueffner).
Exploring Proposed Ontological Issues of ARIS with Four Different Types of Modellers. Proceedings of the Australasian Conference on Information Systems (ACIS 2004). Hobart, 1-3 December 2004 (with I. Davies and P. Green).
On the Applicability of the Bunge-Wand-Weber Ontology. Proceedings of the Australasian Conference on Information Systems (ACIS 2004). Hobart, 1-3 December 2004 (with I. Vessey, R. Weber and B. Wyssusek). Nominated for the Best Paper Award.
Contemplating Open Source Enterprise Systems. Proceedings of the 5^th International Conference on Web Information Systems Engineering (WISE 2004). Brisbane, 22-24 November 2004 (with A. Dreiling, H. Klaus and B. Wyssusek).
A Reference Methodology for Conducting Ontological Analyses. Proceedings of the 23^rd International Conference on Conceptual Modelling (ER 2004). Shanghai, 8-11 November 2004. Eds.: P. Atzeni et al. (with M. Indulska and P. Green), pp. 110-121.
Conceptual Modelling – Why do we do it? Proceedings of the International Conference on Conceptual Modelling (ER 2004). Shanghai, 8-11 November 2004. Eds.: P. Atzeni et al. (with I. Davies, P. Green and S. Gallo), pp. 30-42. Selected as one of the Best Papers and invited for submission to Data and Knowledge Engineering Journal.
Success Model for Business Process Modelling: Findings from a Multiple Case Study. Proceedings of the 8^th Pacific-Asia Conference on Information Systems (PACIS 2004). Shanghai, China, 8-11 July 2004 (with G. Gable, B. Smyth and W. Sedera). Winner of the Best Paper Award and invited for submission to the European Journal of Information Systems.
Integrative Teaching Aspects for the IS Profession: Development and Application of a Teaching Framework. Proceedings of the 12^th European Conference on Information Systems (ECIS 2004). Eds.: T. Leino, T. Saarinen, S. Klein. Turku, Finland, 14-16 June (with J. Becker, R. Holten, M. Klose, M. Schallert).
Towards an Enhanced Methodology for Ontological Analyses. Proceedings of the CAiSE 2004 Forum. Eds.: J. Grabis, A. Persson, J. Stirna. 9-11 June 2004, Riga, Latvia, pp. 112-121 (with P. Green, M. Indulska).
Multi-Paradigm Process Management. Proceedings of the 5^th Workshop on Business Process Modelling, Development and Support as part of CAiSE 2004, Riga, Latvia, 7-8 June 2004 (with M. zur Muehlen).
A Teaching Framework for ERP Systems – Experiences from an International University Cooperation. Proceedings of the Multikonferenz Wirtschaftsinformatik 2004. Essen, Germany, 9-11 March 2004 (with K. Klose, M. Schallert, R. Holten and J. Becker).
Conceptual Modelling in Practice – Myth or Reality? CAiSE 2003 Short Paper Forum (with I. Davies and P. Green).
Using Meta Models for the Comparison of Ontologies. EMMSAD 2003 Workshop (with I. Davies, P. Green and S. Milton).
Issues in the Design of Enterprise Architectures: Insights from a Case Study. Proceedings of the Conference on Enterprise Architecture and Enterprise Application Integration. St. Gallen, Switzerland, 28 May 2003, eds. J. Schelp and R. Winter, pp.42-49 (with M. Schallert).
A Classification of Knowledge in Enterprise Systems Roles. Proceedings of the 13th Australasian Conference on Information Systems (ACIS 2002). Eds.: A. Wenn, M. McGrath, F. Burstein, Melbourne, 3-6 December, pp. 421-430 (with R. Chan).
Facilitating an Ontological Foundation of Information Systems with Meta Models. Proceedings of the 13th Australasian Conference on Information Systems (ACIS 2002). Eds.: A. Wenn, M. McGrath, F. Burstein, Melbourne, 3-6 December, pp. 937-947. (with I. Davies, P. Green).
Integrating Knowledge into Process Models - Insights from Two Case Studies. Proceedings of the 6th Pacific Asia Conference on Information Systems (PACIS 2002), Tokyo, 2-4 September (with R. Chan).
Configuring the SAP Student Marketplace for the Advancement of Research and Teaching (SMART). Proceedings of the 8th Americas Conference on Information Systems - AMCIS 2002, Dallas, 9-11 August 2002 (with G. Stewart et al.).
Perceived Ontological Weaknesses of Process Modeling Techniques: Further Evidence. Proceedings of the 10th European Conference on Information Systems - ECIS 2002, Ed.: S. Wrycza. Gdansk, Poland, 6-8 June 2002 (with P. Green), pp. 312-321.
Measuring Process Modelling Success. Proceedings of the 10th European Conference on Information Systems - ECIS 2002, Ed.: S. Wrycza. Gdansk, Poland, 6-8 June 2002 (with W. Sedera, G Gable), pp. 331-341.
Application and Development of Ontologies for the Interoperability of Enterprise Applications. SAP Innovation Congress, Tampa, FL, USA, 23-25 February 2002 (with P. Green).
Extension and Configuration of Reference Models for Enterprise Resource Planning Systems. Proceedings of the 12th Australasian Conference on Information Systems (ACIS 2001), eds.: G. Finnie, D. Cecez-Kecmanovic, B. Lo. Coffs Harbour, 4-7 December, pp. 537-546 (with G. Shanks).
Process Modelling for Enterprise Systems: Factors Critical to Success. Proceedings of the 12th Australasian Conference on Information Systems (ACIS 2001), eds.: G. Finnie, D. Cecez-Kecmanovic, B. Lo. Coffs Harbour, 4-7 December, pp. 585-596 (with W. Sedera, G. Gable).
Integrating Knowledge Management into Process Models - A Case Study. 12th Australasian Conference on Information Systems (ACIS 2001). Proceedings of the 12th Australasian Conference on Information Systems (ACIS 2001), eds.: G. Finnie, D. Cecez-Kecmanovic, B. Lo. Coffs Harbour, 4 7 December, pp. 113-120 (with R. Chan).
A Balanced Scorecard Approach to Enterprise Systems Performance Measurement. Proceedings of the 12th Australasian Conference on Information Systems (ACIS 2001), eds.: G. Finnie, D. Cecez-Kecmanovic, B. Lo. Coffs Harbour, 4-7 December, pp. 573-584 (with D. Sedera, G. Gable).
Requirements Engineering for Enterprise Systems. Proceedings of the 7th Americas Conference on Information Systems - AMCIS 2001, Boston, 3-5 August 2001.
Critical Success Factors of Process Modelling for Enterprise Systems. Proceedings of the 7th Americas Conference on Information Systems - AMCIS 2001, Boston, 3-5 August 2001 (with W. Sedera).
Process Modelling - A Teaching Approach for Developing Generic Skills in IT Students. Proceedings of the 7th Americas Conference on Information Systems - AMCIS 2001, Boston, 3-5 August 2001 (with G. Stewart).
SAP Student Marketplace for the Advancement of Research and Teaching Proceedings of the 7th Americas Conference on Information Systems - AMCIS 2001, Boston, 3-5 August 2001 (with G. Stewart et al.).
Education in Enterprise Systems. Proceedings of the 7th Americas Conference on Information Systems - AMCIS 2001, Boston, 3-5 August 2001 (with E. Watson).
Using Performance Measurement Models for Benefits Realization with Enterprise Systems - The Queensland Government Approach. 9th European Conference on Information Systems - ECIS 2001, Bled, Slovenia, 27-29 June 2001 (with D. Sedera, G. G Gable).
Using Process Models to Optimize Business Improvements: A Case Study. Proceedings of the 5th Pacific Asia Conference on Information Systems (PACIS 2001) (CD-ROM), Seoul, Korea, 20-22 June 2001 (with W. Sedera and D. Sedera).
Managing Knowledge in Enterprise Systems. Proceedings of the 5th Pacific Asia Conference on Information Systems (PACIS 2001) (CD-ROM), Seoul, Korea, 20-22 June 2001 (with Roy Chan). (selected as one of the best papers of the conference and recommended to Journal of Systems and Information Technology).
Transparent Knowledge Management in Enterprise Systems. SAP Research and Applications Congress. San Diego, 20 February 2001.
Integrating Multi-Perspectives into Ontologies. Proceedings of the 21st International Conference on Information Systems (ICIS 2000) (CD-ROM). Eds.: W. J. Orlikowski et al., Brisbane, 10-13 December 2000 (with P. Green).
Ontological Analysis of Integrated Process Modeling: Some Initial Insights. Proceedings of the 11th Australasian Conference on Information Systems (ACIS 2000) (CD-ROM). Eds.: G. G Gable, M. Vitale. Brisbane, 6-8 December 2000 (with P. Green) (selected as one of the best papers of the conference (180 submissions) and recommended to The Australian Journal of Information Systems).
Industry-oriented Education in Enterprise Systems. Proceedings of the 11th Australasian Conference on Information Systems (ACIS 2000) (CD-ROM). Eds.: G. G Gable, M. Vitale. Brisbane, 6-8 December 2000 (with D. Sedera, W. Sedera).
Industrial ERP Education: Experiences from a First Pilot. Proceedings of the 6th Americas Conference on Information Systems (AMCIS 2000) (CD-ROM). Ed.: H. M. Chung. Long Beach, 10-13 August 2000 (with Judy Scott, Ed Watson), pp. 2055-2060.
A Framework to Structure Knowledge for Enterprise Systems. Proceedings of the 6th Americas Conference on Information Systems (AMCIS 2000) (CD-ROM). Ed.: H. M. Chung. Long Beach, 10-13 August 2000 (with Roy Chan), pp. 1336-1342.
Collaborative ERP Curriculum Developing Using Industry Process Models. Proceedings of the 6th Americas Conference on Information Systems (AMCIS 2000) (CD-ROM). Ed.: H. M. Chung. Long Beach, 10-13 August 2000 (with Glenn Stewart), pp. 960-965.
Teaching ERP (Workshop). Proceedings of the 6th Americas Conference on Information Systems (AMCIS 2000) (CD-ROM). Ed.: H. M. Chung. Long Beach, 10-13 August 2000, pp. 2159-2161.
Structuring and Modeling Knowledge in the Context of Enterprise Resource Planning. Proceedings of the 4th Pacific Asia Conference on Information Systems (PACIS 2000) (CD-ROM). Eds.: J. Thong, P. Chau, K. Y. Tam. Hong Kong, 1-3 June 2000 (with Roy Chan).
Enhancing the Process of Ontological Analysis - The "Who cares" dimension. In: Proceedings of the Information Systems Foundations Workshop - Ontology, Semiotics and Practice 1999. Ed.: C N C Dampney. Sydney, 29 September 1999, Macquarie University, Sydney, Lighthouse Press 2000, pp. 39-54 (with P. Green).
Workflow-based Process Monitoring and Controlling - Technical and Organizational Issues. Proceedings of the 33rd Hawaii International Conference on System Sciences (HICSS-33). Ed.: R. H. Sprague. January 4-7, 2000, Maui, Hawaii (CD-ROM) (with M. zur Mühlen).
Measuring the Performance of ERP Software - a Balanced Scorecard Approach. Proceedings of the 10th Australasian Conference on Information Systems (ACIS 1999). Eds.: B. Hope, P. Yoong. Wellington, 1-3 December 1999 (with J. Wiese), pp. 773-784.
Workflow-based ERP: A New Approach for Efficient Order Processing. Proceedings of the First International Workshop Enterprise Management and Resource Planning Systems: Methods, Tools and Architectures. Eds.: J. Eder, N. Maiden, M. Missikoff. Venice, Italy, 25-26 November 1999 (with David Frink, Christoph von Uthmann, Matthias Friedrich), pp. 239-247.
ERP-Software in Teaching and Research. An International Survey. Proceedings of the 3rd Institute of Higher Learning Forum
Maximizing the Synergy Between Teaching, Research & Business". Eds.: G. G Gable, P. Hawking, T. Sinott. SAPPHIRE '99. Singapore, 2 November 1999 (with Guy Gable).
Developing Industry Strength University Education in Enterprise Resource Management through International Collaborative Efforts. Proceedings of the 3rd Institute of Higher Learning Forum "Maximizing the Synergy Between Teaching, Research & Business". Eds.: G. Gable, P. Hawking, T. Sinott. Singapore, 2 November 1999 (with Glenn Stewart). SAPPHIRE '99. Singapore, 2 November 1999 (with Glenn Stewart).
Workflow Management: Enabling Process Integration in Production Management. In: Global Production Management, IFIP WG 5.7, Eds.: K. Mertins; O. Krause; B. Schallock. Kluwer Academic Publishers, Boston et al. 1999, pp. 375-383 (with Chr. von Uthmann, D. Frink).
Lessons from the Field: A Reflection on Teaching SAP R/3 and ERP Implementation Issues. In: Proceedings of the 5th Americas Conference on Information Systems (AMCIS '99) (CD-ROM). Eds.: W. D. Haseman, D.L. Nazareth. Milwaukee, Wis., 13-15 August 1999 (with G. Stewart, G. Gable, R. Andrews, T. Chan).
An Overview of Teaching and Research Using SAP R/3. In: Proceedings of the 5th Americas Conference on Information Systems (AMCIS '99) (CD-ROM). Eds.: W. D. Haseman, D. L. Nazareth. Milwaukee, Wis, USA, 13-15 August 1999 (with E. Watson, G. Stewart).
ERP-Software - Characteristics and Consequences (Panel Discussion). Proceedings of the 7th European Conference on Information Systems (ECIS '99). Vol. III. Eds.: J. Pries-Heje et al. Copenhagen, Denmark, June 1999, pp. 1038-1043.
An Ontological Analysis of Integrated Process Modelling. In: Advanced Information Systems Engineering. Proceedings of the 11th International Conference, CAiSE '99 (LNCS 1626). Eds.: M. Jarke, A. Oberweis. Berlin et al. 1999, pp. 225-240 (with P. Green) (selected as one of the best papers of the conference - 5 out of 168 - and recommended to Information Systems).
Management of ERP-Software Using the Balanced Scorecard. In: Proceedings of the International Symposium on the "IT Balanced Scorecard". Eds.: De Vlerick School voor Management, UFSAI Management School, Technologisch Instituut. 15-16 March 1999, Antwerp, Belgium (with J. Wiese).
A Framework for the Evaluation of the Workflow Fit of Business Processes. In: Proceedings of the Minitrack "Workflow and Reengineering on the Internet", 32nd Hawaii' International Conference on Systems Sciences (HICSS-32). Maui, Hawaii 1999 (with J. Becker, Chr. von Uthmann, M. zur Mühlen).
Managing the Complexity of Multiperspective Information Models using the Guidelines of Modelling. In: Proceedings of the 3rd Australian Conference on Requirements Engineering. Eds.: D. Fowler, L. Dawson, pp. 101-118, Geelong, 26-27 October 1998.
A Framework for Efficient Information Modeling - Guidelines for Retail Enterprises. In: Proceedings of the 3rd INFORMS Conference on Information Systems and Technology, Eds: V. Jacob, R. Krishnan. 26-28 April 1998, Montreal, pp. 442-448 (with J. Becker, Th. Rotthowe, R. Schütte).
Business-to-Business-Process Integration: Functions and Methods. In: Proceedings of the 5th European Conference on Information Systems (ECIS '97). Vol. II. Cork, 19-21 June 1997. Eds.: R. Galliers et al. Cork 1997, pp. 816-827 (with J. Becker, R. Schütte).
Modellierung der Aufbauorganisation in Workflow-Management-Systemen: Kritische Bestandsaufnahme und Gestaltungsvorschläge (in German, Modelling Organisational Structures in Workflow Management Systems). In: Proceedings of the EMISA-Group. Eds.: St. Jablonski, E. Ortner. Darmstadt, 10 October 1997, pp. 100-118 (with M. zur Mühlen (also in: EMISA-Forum, 1, 1998, pp. 78-86).
Integration von Workflowmanagement und PPS: Potentiale und Problemstellungen (in German, Integration of Workflow Management and PPC). In: Proceedings of the Workshop "PPS meets Workflow". Eds.: Chr. v. Uthmann, J. Becker, P. Brödner, I. Maucher, M. Rosemann. Gelsenkirchen, 9 June 1998, pp. 4-23 (with Chr. v. Uthmann).
Evaluation of Workflow Management Systems - A Meta Model Approach. Proceedings of the 2nd CAiSE/IFIP 8.1 International Workshop on Evaluation of Modeling Methods in Systems Analysis and Design (EMMSAD '97). Eds.: K. Siau, Y. Wand, J. Parsons. Barcelona, Spain, 16-17 June 1997, chapter O (with M. zur Mühlen) (selected as one of the best papers of the workshop - 4 out of 28 - and recommended to The Australian Journal of Information Systems).
Reflektiertes Prozeßmanagement in der Produktion (in German, Process Management at Manufacturers). In: Proceedings of the 10th Ilmenauer Wirtschaftsforum 'Produktion als Dienstleistung'. Ed.: H. Schneider. Ilmenau 1997, pp. 263-272.
Die Grundsätze ordnungsmäßiger Modellierung - ein Ordnungsrahmen zur Komplexitätsbeherrschung in Prozeßmodellen (in German, Using the Guidelines of Modelling for Managing Complexity in Process Models). In: Proceedings of the Conference 'Workflow-Management in Geschäftsprozessen im Trend 2000.' Ed.: H.-P. Lipp. Schmalkalden 1997, pp. 18-30 (with J. Becker).
Erstellung und Integration von Prozeßmodellen (in German, Design and Integration of Process Models). In: Proceedings of the 2nd International Doctorial Consortium of the German Scientific Information Systems Community. Ed.: F. Roithmayr. Linz 1996.

Editor of conference proceedings and technical reports

Proceedings of the 5th International Conference on Business Process Management (BPM 2007), Brisbane, September 2007, Springer-Verlag (with P. Dadam and G. Alonso).
Proceedings of the Enterprise Systems Interoperability Workshop (ESI 2002). Brisbane, 24 June 2002 (with I. Davies, P. Green, K. Schulz).
Proceedings of the 1999 Workflow Management Conference Workflow-based Applications. Münster, 9 November 1999 (with J. Becker and M. zur Mühlen).
Proceedings of the 4th Institute of Higher Learning Forum at an Australasian SAPPHIRE. Brisbane, 23-25 July 2000 (with T. Byrne, P. Hawking and G. Stewart).
Integrationsmanagement (in German, Integration Management). Technical Report No. 65 of the Department of Information Systems. Eds.: J. Becker, H. L. Grob, St. Klein, H. Kuchen, U. Müller-Funk, G. Vossen. Münster 1999 (with A.-W. Scheer, R. Schütte).
Proceedings of the Workshop "PPS meets Workflow". Gelsenkirchen, 9 June 1998. (Also published as Technical Report No. 64 of the Department of Information Systems. Eds.: J. Becker, H. L. Grob, St. Klein, H. Kuchen, U. Müller-Funk, Vossen. Münster, June 1998 (with Chr. V. Uthmann, J. Becker, P. Brödner, I. Maucher).
Organisatorische und technische Aspekte beim Einsatz von Workflowmanagementsystemen (in German, Organisational and Technical Aspects of Using Workflow Management Systems). Proceedings of the Workshop on 10. April 1997. Technical Report No. 54 of the Department of Information Systems. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, April 1997 (with J. Becker).
Entwicklungsstand und Entwicklungsperspektiven der Referenzmodellierung (in German, Status und Perspectives of Reference Modelling). Proceedings of the 1st German Conference on Reference Modelling (REFMOD '97), Münster, 10 March 1997. Technical Report No. 52 of the Department of Information Systems. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, March 1997 (with J. Becker, R. Schütte).
Workflowmanagement - State-of-the-Art aus Sicht von Theorie und Praxis (in German, Workflow Management - State of the Art from Theory and Practice). Proceedings of the 1st Workflow Workshop. Münster, 10 April 1996. Technical Report No. 47 of the Department of Information Systems. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, April 1996 (with J. Becker).

Non-refereed conference papers / activities

Chair of the 2^nd Day of IQPC’s Business Process Management Conference, Sydney, 30 May 2006.
Moderation of the session Digital Supply Chain Management within the research track 'ERP and E Business Integration' at the 10th European Conference on Information Systems, Gdansk, 6 June 2002.
Participation in a Panel Discussion on "What does Knowledge Management have to do with Information Systems?" at the 12th Australasian Conference on Information Systems (ACIS 2001) in Coffs Harbour, 6 December. Moderator: D. Cecez-Kecmanovic. Further participants: M. Handzic, H. Hasan, J. Patrick, G. Pervan, and G. Shanks.
Industry-Academe Collaborations in Enterprise Systems: The SAP-QUT Example. 9th European Conference on Information Systems - ECIS 2001, Bled, Slovenia, 27-29 June 2001 (with G. G Gable, G. Stewart) (invited paper).
Moderation of a panel discussion on Reference Modelling at the 2nd German Conference on Reference Modelling (REFMOD '98). Aachen, Germany, 14 July 1998.
Von den Grundsätzen ordnungsmäßiger Modellierung zum multiperspektivischen Referenzmodell (in German, Guidelines of Modelling and Multiperspective Reference Models). In: Proceedings of the ARIS University Conference. Ed.: IDS Prof. Scheer GmbH. Saarbrücken 1997 (with G. Wilhelm).
Auditing von Workflows (in German, Auditing of Workflows). In: Proceedings of the DOKUMENT '97. Ed.: intos. Vienna, Austria, March 1997.
Effiziente Verwendung von Prozeßmodellen, dargestellt am Beispiel des Rechnungswesens (in German, Efficient Use of Process Models in Accouting). In: Proceedings of the DOKUMENT '96. Ed.: intos. Vienna, Austria, March 1996.
Beschreibung und Gestaltung der Produktion auf der Basis Grundsätze ordnungsmäßiger Prozeßmodellierung (in German, Analysis and Design of Production Processes based on the Guidelines of Modelling). In: Proceedings of the IDG Reengineering Conference. Ed.: IDG. Frankfurt October 1994, pp. 52-86.

Presentations at universities and research seminars

IS Research Management. University of Boras, Sweden. 16 October 2009
Process Modelling. What Really Matters. University of Boras, Sweden. 15 October 2009
Understanding and Impacting the Practice of Business Process Management. University of Sydney. Sydney, 26 November 2008.
Configurable Enterprise Systems Reference Models. Presentation at the Indian Institute of Technology (IIIT). Pune, India. 23 November 2006.
Critical Success Factors and Measures of Business Process Modelling. Department of Management Studies, Presentation at the Indian Institute of Technology (IIT), Delhi, India. 22 November 2006.
Business Process Management Maturity. Presentation at the Department of Management Studies, Indian Institute of Sciences, Bangalore, India, 20 November 2006.
How to Gain an ARC Grant? Faculty of Business, University of Southern Queensland, Toowoomba, 19 July 2006.
Developing a Research Concentration in BPM and Enterprise Systems. Information Systems Department Research Group, University of Southern Queensland, Toowoomba, 19 July 2006.
BPM Research at QUT. From BPM Maturity to Configurable Process Models. University of Wollongong. Invited by Prof. Additya Ghoose. Wollongong, 9 January 2006.
Modelling Configurable Business Processes. European Research Center for Information Systems. University Muenster, Germany. Invited by Prof. Gottfried Vossen. Muenster, 9 June 2005.
Measuring Business Process Management Maturity. Arizona State University. Invited by Assoc. Prof. Uday Kulkarni. Phoenix, 3 May 2005.
Configurable Application Reference Models. Technical University Eindhoven, The Netherlands. Invited by Prof. Wil van der Aalst. Einhoven, 25 September 2003.
Configuration of Enterprise Systems Reference Models. University of Queensland. Business School. Invited by Prof. Colin Ferguson. Brisbane, 23 May 2003.
Critical Success Factors of Business Process Modelling. Australian National University. Invited by Prof. Shirley Gregor. Canberra, 1 November 2002.
Ontological Analysis of an Integrated Process Modelling Technique. University of Sydney, 25 July 2002.
Applying Ontologies to Business Systems Modelling Techniques. Nanyang Technological University. Singapore, 22 March 2002.
Ontological Analysis of ARIS. Edith Cowan University. Invited by Prof. Janice Burn. Perth, 22 February 2002.
Integration of ValueSAP and Process Engineering. ISMRC Colloquium. Brisbane, 23 February 2001.
Process Modelling and Knowledge Management. ISMRC Colloquium. Brisbane, 26 May 2000.
The Architecture of Integrated Information Systems (ARIS) - An Ontological Analysis. University of Queensland. Ontology Workgroup (Ron Weber). Brisbane, 28 May 1999 (with P. Green).
Developing a Meta-Model for the BWW Ontological Constructs. University of Queensland. Brisbane, 30 October 1998 (with P. Green).
Process Management with the ARIS-Toolset 4.0 - Meta Models, UML-Integration, Knowledge Management. Colloquium of the Information Systems Management Research Center (ISMRC). Faculty of Information Technology, Queensland University of Technology, Brisbane, Australia. Brisbane, 18 September 1998.
Quality Requirements of Large Modelling Projects. Workshop on Quality in Conceptual Modelling. University Koblenz, Department of Information Systems, Organisation: Prof. Dr. U. Frank. Koblenz, 10 July 1998.
Process Information Systems (in German). Computer Science Colloquium. University of Fribourg, Switzerland, 24 November 1997.
Multiperspective Information Mdelling (in German). Technical University of Ilmenau, Germany. Ilmenau, 7 November 1997.
Process Performance Measurement - a Workflow-based Approach. Seminar at the School of Information Systems, Faculty of Information Technology, Queensland University of Technology. Brisbane, 10 September 1997.
Workflow Management Systems as Enabling Technologies for Process Controlling. Research Seminar Series 1997. The University of Melbourne. Department of Information Systems. Melbourne, 29 August 1997.
Using Workflow Management Systems for Decision Making. University of Nürnberg, Germany, Prof. Dr. Dr. h. c. Peter Mertens. Nürnberg, 17 July 1998.
Process Performance Measurement - a Workflow Approach. University of Manchester, Informatics Process Group, Prof. B. Warboys. Manchester, UK, 25 April 1997.
Workflow-based Process Monitoring and Controlling. Instityt Informatyki Ekonomicznej, Akademia Ekonomiczna we Wroclawiu, Prof. Dr. Andrzej Baborski. Breslau, Poland, 19 March 1997.
IT-based Process Monitoring (in German). Johannes Kepler University Linz. Department of Information Systems, Business Process Competence Centre. Prof. Dr. L. Heinrich. Linz, Austria, 31 January 1997.
Coordination of Production Management in Heterogeneous Manufacturing Structures (in German). Technical University Ilmenau, Production Management Research Centre, Prof. Dr. H. Schneider. Ilmenau, Germany, 28 June 1996.
Defining and Modelling Process Objects (in German). Research Seminar at the Department of Information Systems. Münster, Germany, 13 June 1996.

Technical reports

Internationale Kooperation in the universitären Ausbildung (in German, International Cooperation Among University Lectures). Computer Assisted Learning (CAL) Report No. 19. Ed.: H. L. Grob. Münster 2000.
Gegenstand und Aufgaben des Integrationsmanagements (in German, Objectives and Requirements of Integration Management). In: Integration Management. Eds.: A. W. Scheer, M. Rosemann, R. Schütte. Technical Report No. 65 of the Department of Information Systems. Münster 1999, pp. 5-19.
Der Ordnungsrahmen der Grundsätze ordnungsmäßiger Modellierung aus Sicht der Anthropozentrik (in German, The Guidelines of Modeling from an Antroprocentric Perspective). In: Modellierung von Aufbau- und Ablauforganisation: von der Technozentrik zur Anthropozentrik (Modelling Processes and Organisational Structures). Ed.: H. Paul. Reader of the Institute for Work and Technic. 1997-02. Gelsenkirchen 1997, pp. 69-79.
Erfahrungsbericht: Workflowmanagement in der Lehre (in German, Lessons Learnt: Teaching Workflow Management). In: Organisatorische und technische Aspekte beim Einsatz von Workflowmanagementsystemen (Organisational and Technical Aspects of Workflow Management Systems). Proceedings of the Workflow-Workshop on 10 April 1997. Eds.: J. Becker, M. Rosemann. Technical Report No. 54 of the Department of Information Systems. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, April 1997, pp. 98-111.
Grundsätze ordnungsmäßiger Referenzmodellierung (in German, Guidelines of Reference Modelling). In: Entwicklungsstand und Entwicklungsperspektiven der Referenzmodellierung. Proceedings zur Veranstaltung vom 10. März 1997. Eds.: J. Becker, M. Rosemann, R. Schütte. Arbeitsbericht Nr. 52 des Instituts für Wirtschaftsinformatik. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, März 1997, pp. 16-33 (with R. Schütte).
Konzeption und prototypische Realisierung eines Informationssystems für das Prozeßmonitoring und -controlling (in German, esign and Prototype of an Application for the Monitoring and Controlling of Workflow Management Systems). Arbeitsbericht Nr. 49 des Instituts für Wirtschaftsinformatik. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, September 1996 (with Th. Denecke, M. Püttmann).
Konzeption und Realisierung eines Prozeßinformationssystems (in German, Designing a Monitoring System). In: Workflowmanagement - State-of-the-Art aus Sicht von Theorie und Praxis. Eds.: J. Becker, M. Rosemann. Arbeitsbericht Nr. 47 des Instituts für Wirtschaftsinformatik. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, April 1996, pp. 64-69 (with M. Püttmann).
Der Lösungsbeitrag von Informationsmodellen bei der Auswahl und beim Vergleich von Workflowmanagementsystemen (in German, Benefits of Using Meta Data Models for the Comparison of Workflow Management Systems). Arbeitsbericht Nr. 48 des Instituts für Wirtschaftsinformatik. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, Juni 1996 (with M. zur Mühlen).
Der Lösungsbeitrag von Metadatenmodellen beim Vergleich von Workflowmanagementsystemen (in German, Benefits of Using Meta Data Models for the Comparison of Workflow Management Systems). In: Workflowmanagement - State-of-the-Art aus Sicht von Theorie und Praxis. Hrsg.: J. Becker, M. Rosemann. Arbeitsbericht Nr. 47 des Instituts für Wirtschaftsinformatik. Eds.: J. Becker, H. L. Grob, U. Müller-Funk, G. Vossen. Münster, April 1996, pp. 11-19 (with M. zur Mühlen).
Informationsmodellierung als Bindeglied zwischen Theorie und Praxis (in German, Information Modelling between Theory and Practice). In: Werkstattbericht - Verhältnis von Theorie und Praxis in der Wirtschaftsinformatik. Forschungsbericht Nr. 20 des Lehrstuhls für Wirtschaftsinformatik und Informationsmanagement, WHU Koblenz, Ed.: F. Lehner. Koblenz 1994, pp. 42-45.
Ansätze für die Verbesserung von PPS-Systemen durch Fuzzy-Logik (in German, Approaches to Improve PPC-Systems with Fuzzy Logic). Arbeitsbericht Nr. 23 des Instituts für Wirtschaftsinformatik. Eds.: J. Becker, H. L. Grob, K. Kurbel, U. Müller-Funk, R. Unland, G. Vossen. Münster, Dezember 1993 (with T. Nietsch, C. Rautenstrauch, M. Rehfeldt, K. Turowski).
Informationswirtschaftliche Integrationsschwerpunkte innerhalb der logistischen Subsysteme - Ein Beitrag zu einem produktionsübergreifenden Verständnis von CIM (in German, Integration of the Logistical Subsystems). Arbeitsbericht Nr. 19 des Instituts für Wirtschaftsinformatik. Eds.: J. Becker, H. L. Grob, K. Kurbel, U. Müller-Funk, R. Unland. Münster, Juli 1993 (with J. Becker).
Design for Logistics - Ein Beispiel für die logistikgerechte Gestaltung des Computer Integrated Manufacturing (in German). Arbeitsbericht Nr. 18 des Instituts für Wirtschaftsinformatik. Eds.: J. Becker, H. L. Grob, K. Kurbel, U. Müller-Funk, R. Unland. Münster, Juli 1993 (with J. Becker).

Book reviews

Optimierung betrieblicher Systeme auf der Basis von Geschäftsprozeßmodellen (M. Strobel) (in German, Optimising Application Systems with Business Process Models). Gabler: Wiesbaden 1998. In: Wirtschaftsinformatik, Vol. 42, No. 2, 2000, S. 189.
Telekooperation. Verteilte Arbeits- und Organisationsformen (R. Reichwald et al.) (in German, Tele-cooperation. Distributed Work and Organisations). Springer-Verlag: Berlin et al. 1998. Wirtschaftsinformatik, Vol. 41, No. 1, 1999, S. 92.
Verbesserung von Geschäftsprozessen mit flexiblen Workflow-Management-Systemen (Eds.: Th. Herrmann, A.-W. Scheer, H. Weber) (in German, Improving Business Processes with Flexible Workflow Management Systems). Physica-Verlag: Heidelberg 1998. Wirtschaftsinformatik, Vol. 41, No. 1, 1999, pp. 92-93.
Kundenorientierte Workflowprojekte (M. Derungs) (in German, Customer-oriented Workflow Projects). DUV-Verlag: Wiesbaden 1997. Wirtschaftsinformatik, Vol. 40, No. 4, 1998, p. 370.
PPS- und integrierte betriebliche Softwaresysteme. Grundlagen, Methoden, Marktanalyse. 2. Ed. (Eds.: G. Fandel, P. Francois, K.-M. Gubitz) (in German, PPC and integrated Enterprise Systems. 2nd ed.). Springer-Verlag: Berlin 1997. Wirtschaftsinformatik, Vol. 40, No. 4, 1998, p. 366.
The Workflow Paradigm. The Impact of Information Technology on Business Process Reengineering. (Ed.: L. Fischer) (in German). Lighthouse Point, Florida, 1995. Wirtschaftsinformatik, Vol. 37, No. 6, 1997, p. 650.
Künstliche Intelligenz in der Finanzberatung. Grundlagen, Konzepte, Anwendungen (Eds.: Stefan Kirn, Christof Weinhart) (in German, Artificial Intelligence in Financial Consultancy). KI, Vol. 5, No. 4, 1996, pp. 70-71.
Business Process Reengineering (Thomas Engelmann). Management & Computer, Vol. 4, No. 3, 1996, p. 189.
Die Einbindung des Mitarbeiters in das TQM (Rolf Bühner) (in German, Integrating Employees in TQM). Management Revue, Vol. 4, No. 4, 1993, pp. 400-403 (with R. G. Wild).

Other publications

Whatever happened to Business Process Management? Inside Knowledge, Vol. 12, No. 3, pp. 24-26 (with T. Davenport).
Integrating Knowledge into Process Management. Inside Knowledge, Vol. 12, No. 3, 2008, pp. 27-30.
Integrated Process and Knowledge Management. Special Issue on Knowledge Management. Ed.: A. Burton-Jones. B-HERT News. July 2001, pp. 24-26.
Studenten in Australien üben sich als Prozess Consultants (in German, Australian Students play Consultants). IWimation, 3/01. Ed.: A.-W. Scheer. Saarbrücken 2001
ARIS goes Downunder (in German). IWimation, 7/99. Ed.: A.-W. Scheer. Saarbrücken 1999.
In Münster sind die Studenten in Form mit SQL*Forms (in German, Using SQL*Forms in Data Management Units). Wirtschaftsinformatik, Vol. 35, No. 5, 1993, p. 490 (with J. Priemer).

FUNDS FROM GRANTING AGENCIES

Grants in the past

ARC Discovery project "Ontologically-based Evaluation, Comparison and Engineering of Integrated Process Modelling Techniques" (205,000 AUD) (Chief Investigator with Peter Green) (2002-2005).
Guidelines of Modelling (GoM). Funded by the German Ministry of Education and Research (2/96 - 1/99) (883,530 DM) (co-investigator with Jörg Becker).
Controlling and Monitoring of Distributed Workflows for Continuous Process Optimisation. Funded by the German Research Community (10/97 - 9/99) (200,000 DM) (principal).
Development of the new major "Information Systems" at the University of Tartu, Estonia. Funded by the Volkswagen Foundation (8/97) (76,000 DM) (principal).
QUT Early Career Researcher Grant: Ontological Analysis of the Architecture of Integrated Information Systems - Improving the Quality of Integrated Process Modelling Techniques (1-12/2000) (10,000 AUD) (principal).
QUT Support for Work on the 5th European Framework Application SCOTS: System Change with Off-the Shelf Systems (11/1999) (10,000 AUD) (principal).
Student Marketplace for the Advancement of Research and Teaching (SMART) (2002). Funded by SAP America. (56,000 AUD) (Chief Investigator with G. Stewart).
Collaborative Design of an ERP-based Business Process Models. Funded as a Central Initiative by the Queensland University of Technology (start 3/2000, two years) (150,000 AUD) (co-investigator with Glenn Stewart).
ARC SPIRT project "Process-oriented Administration of Enterprise Systems". Chief Investigator. Industry Partner: realTech Australasia, Sydney (89,168 AUD from ARC and 20,000 AUD from Realtech Australasia) (Chief Investigator) (2002-2003).

ARC Linkage ‘A Reference Model for the Design of Extended Enterprise Architectures’. Industry Partner: Water Corporation, Perth (71,300 AUD from ARC and 25,000 AUD from Water Corporation) (Chief Investigator) (2003-2005).
ARC Linkage ‘Using Measures of Ontological Distance to Evaluate the Alignment between Organizational Needs and Enterprise Systems Capabilities’. Industry Partner: SAP Corporate Research, Brisbane (188,474 AUD from ARC and 75,000 from SAP) (Chief Investigator with Ron Weber and Iris Vessey) (2004-2007).
ARC Linkage ‘Modelling in the Large’. Industry Partner: SAP Corporate Research, Brisbane (230,000 AUD from ARC and 90,000 from SAP) (Chief Investigator with Peter Green, Graeme Shanks, Wasim Sadiq, Wasana Sedera and Michael zur Muehlen) (2005-2007).
Case Studies in Business Process Management. Funded by QUT (25,000 AUD) (2005).
Enterprise Information Infrastructure. Member of the ARC Research Network. Network convenor: Maria Orlowska, University of Queensland (1,600,000 AUD) (2004-2009).
Member of the Core Team of the EII Taskforce on Service Computing and Business Process Management (25,000 AUD).

Ontological Evaluation of Enterprise Systems Interoperability Standards (OESIS) (39,000 AUD) (since 10/2002). QUT Strategic Link with Industry. Industry partner: SAP Research, Brisbane (26,000 AUD / 13,000 AUD from QUT) (2002-2003).
Modelling Configurable Reference Models. Industry-funded project. Industry partner: SAP Research, Brisbane (69,000 AUD) (2003-2005).

Current grants

Statewide Trauma Clinical Network Grant "A Reference Process Model for Multi-Trauma Patients" ($ 80,000), 2008-2010.
CRC Smart Services: Responsible for the Project "Business Service Management", 2007-2012.
ARC Discovery project "Next-Generation Reference Process Models" (282,000 AUD) (Chief Investigator with Arthur ter Hofstede, Marlon Dumas, Wil van der Aalst, Michael zur Muehlen) (2006-2008).
ARC Linkage "Service Ecosystems for Collaborative Business Process Improvement: (258,920 AUD from ARC and 120,000 AUD each from SAP and from Qld Government (2006-2009).
ARC Linkage “Airports of the Future”, ($2.4 mio from the ARC and $1.9 mio from industry partners) (2009-2013).
ARC Centre of Excellence in Cultural and Media Industries. Director: Stuart Cunningham, Queensland University of Technology (7,000,000 AUD) (2005-2010).

Reviewer for Research Proposals

Monash University Small Grants (since 2001).
Oz Reader for the Australian Research Council (2002-2005).
Member of the Australian Research Council College of Experts (2006-2007).
External reviewer for the Guangdong – Hong Kong Technology Corporation Funding Scheme (TCFS) of the Innovation and Technology Support Program. The Government of the Hong Kong Special Administrative Region, Innovation and Technology Commission. September 2005.
External reviewer for the Natural Sciences and Engineering Research Council of Canada (NSERC), January 2009.
Member of the Australian Research Council Federation Fellowship Assessment Panel (2009).
External reviewer for the National Science Foundation, USA, March 2009.
External reviewer for the Deutsche Forschungsgemeinschaft, Germany, December 2009.

OTHER

Editorial work for book series

Co-Series Editor of the Lecture Notes in Business Information Processing. Springer-Verlag (from 1 April 2010).

Guest editorial work for journals

Editor of the IEEE Transaction on Automation Science and Engineering Journal Special Issue on Scientific Workflow Management and Applications (with J. Chen, W. van der Aalst, R. Buyya and B. Ludaescher). March 2009.
Editor of the Enterprise Modelling and Information Systems Architectures Journal Special Issue on Process Modelling. Vol. 3, No. 2, December 2008 (with Michael zur Muehlen).
Editor of the Information Systems and e-Business Management Special Issue on Business Process Management (with Michael zur Muehlen and Marta Indulska). 2009.
Editor of the Information Systems Management Special Issue on Business Process Design (with Hajo Reijers, Tom Davenport and Selma Limam Mansar). 2008.
Editor of the Business Process Management Journal Special Issue on e-Business Process Management (with Fiona Nah and Ed Watson). April 2004.
Editor of the Journal of Database Management Special Issue on Ontologies (with Peter Green). June 2004.
Editor of the Enterprise Information Management Special Issue on Enterprise Resource Planning and Enterprise Application Integration (with Marinos Themistocleous and Peter Loos) Vol. 18, No. 4, 2005.

Editorial work for journals and conferences

Associate Editor

International Journal of Enterprise Information Systems (Editor: A. Gunasekaran) (since 5/2004)

Member of the Editorial Board

Information & Management (Editor in Chief: E. Sibley) (since 3/2000)
Journal of Database Management (Editor in Chief: K. Siau) (since 10/2000)
Information Systems and e-Business Management (Editors in Chief: J. Becker, M. Shaw) (since 6/2001)
Journal for Global Information Management (Editor in Chief: Felix Tan) (since 1/2002)
Business Process Management Journal (Editor in Chief: M. Al-Mashari) (since 12/2002)
Enterprise Modelling and Information Systems Architectures (Editor in Chief: Ulrich Frank) (since 8/2005)
Enterprise Information Systems (Editor in Chief Li Xu) (since August 2006)
Journal of Information Technology Case and Application Research (Editor in Chief: Steven Gordon) (since 12/2007)
Pacific Asia Journal of the Association of Information Systems
(Editor in Chief: Ting-Peng Liang) (since 6/2009)

Information Resources Management Journal (Editor: Mehdi Khosrowpour) (from 8/2001-11/2003)
Member of the Advisory Board of the InfoSci-Online.com database (since April 4/2002)
Member of the Board of Advisors of BPTrends.com (since May 2008)

Reviewer

Applied Artificial Intelligence
Benchmarking International Journal
Communications of the ACM (CACM)
Data and Knowledge Engineering
Electronic Markets
European Journal on Information Systems
IBM Journal of Research and Development
IEEE Software
IEEE Transactions on Industrial Informatics
IEEE Transactions on Knowledge and Data Engineering
IEEE Transactions on Software Engineering
Information Sciences
Information Systems
International Journal of Computer Systems Science and Engineering
International Journal of Electronic Business
International Journal of Project Management
International Journal of Simulation and Process Modelling
Journal of the AIS (JAIS)
Journal of Human Computer Interaction
Journal of Information Technology
Journal of Information and Knowledge Management
Journal of Strategic Information Systems (JSIS)
MIS Quarterly
Scandinavian Journal of Information Systems
Software and Systems Modelling
Wirtschaftsinformatik

Member of Program Committees

Workshop and Tutorial Co-Chair at the 15^th Pacific Asia Conference on Information Systems (PACIS 2011), Brisbane, Australia. 9-11 July 2011.
General Co-Chair and Program Co-Chair of the Australasian Conference on Information Systems (ACIS 2010), Brisbane, Australia, 1-3 December 2010.
Member of the Program Committee of the 5^th Trends in Enterprise Architecture Workshop (TEAR 2010), Delft, The Netherlands, 12 November 2010.
Panel Co-Chair at the 29^th International Conference on Conceptual Modelling (ER 2010), Vancouver, Canada, 1-4 November 2010.
Member of the Program Committee of the Joint 5th International Workshop on Vocabularies, Ontologies and Rules for The Enterprise and the International Workshop on Metamodels, Ontologies and Semantic Technologies (VORTE-MOST 2010) collocated with the 14^th International EDOC Conference (EDOC 2010), Vitoria, Brazil, 25-29 October 2010.
Co-Chair of the TC8 Track Global Information Systems Processes in conjunction with the World Computer Congress (WCC 2010), Brisbane, 20-23 September 2010 (with J. Pries-Heje).
Industry Chair for the 8^th International Conference on Business Process Management (BPM 2010), Hoboken, NJ, USA, 14-16 September 2010.
Member of the Program Committee of the International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2010), Natal, Brazil, 25 August 2010.
Member of the Program Committee of the International Conference on Advanced Information Systems Engineering (CAiSE 2010). Hammamet, Tunesia, 7-11 June 2010.
Member of the Program Committee of the CAiSE Forum. Hammamet, Tunesia, 9-11 June 2010.
Member of the Program Committee of the Exploring Modelling Methods for Systems Analysis and Design Conference (EMMSAD 2010). Hammamet, 7-8 June 2010.
Member of the Program Committee of the Second International Workshop on Domain Engineering (DE@CAiSE), Hammamet, Tunesia, 8 June 2010.
Member of the Program Committee of the 7^th Asia-Pacific Conference on Conceptual Modelling (APCCM 2010), Brisbane, 18-21 January 2010.
Member of the Program Committee of the 19^th International Workshop on Information Technologies and Systems (WITS 2009), Phoenix, AZ, USA, 14-15 December 2009.
Senior Member of the Program Committee of the 7th International Conference on Business Process Management (BPM 2009). Ulm, Germany, 8-10 September 2009.
Member of the Program Committee of the 12^th International Workshop on Reference Modeling (RefMod 2009), Ulm, Germany, 7 September 2009.
Co-Chair of the 5^th International Conference on Business Process Design (BPD 2009), Ulm, Germany, 7 September 2009.
Member of the Program Committee of the 4^th International Workshop on Vocabularies, Ontologies and Rules for the Enterprise (VORTE 2009). Auckland, New Zealand, 31 August 2009.
Member of the Program Committee of the Workshop on Context-aware Software Technology and Applications, co-located with ESEC/FSE 2009, Amsterdam, The Netherlands, 24-28 August 2009.
Member of the Program Committee of the 4^th IEEE Workshop on Agile Cooperative Process-Aware Information Systems (ProGility 2009), Groningen, The Netherlands, 29 June – 1 July 2009.
Member of the Program Committee of the International Conference on Advanced Information Systems Engineering (CAiSE 2009). Amsterdam, The Netherlands, 10-12 June 2009.
Member of the Program Committee of the First International Workshop on Domain Engineering (DE@CAiSE), Amsterdam, The Netherlands, 9 June 2009.
Member of the Program Committee of the 10th Workshop on Business Process Modelling, Development and Support (BPMDS 2009), Amsterdam, The Netherlands, 8-9 June 2009.
Member of the Program Committee of the 2^nd International Workshop on Governance, Risk, and Compliance-Applications in Information Systems (GRCIS 2009), Amsterdam, The Netherlands, 8 June 2009.
Member of the Program Committee of the 14^th International Conference on Exploring Modeling Methods in Systems Analysis and Design (EMMSAD 2009) in conjunction with CAiSE 2009. Amsterdam, The Netherlands, 8-9 June 2009.
Member of the Program Committee of the 4^th International Workshop on Workflow Management (ICWM 2009), Geneva, Switzerland, 4-8 May 2009.
Co-Chair of a Track on Business Process Management at the 9th International Wirtschaftsinformatik 2009 Conference, 25-27 February 2009, Vienna.
Associate Editor for the Alternative Systems Development track at the International Conference on Information Systems (ICIS 2008), Paris, France, 14-17 December 2008.
Member of the Program Committee of the 18th Annual Workshop on Information Technologies and Systems (WITS 2008), Paris, France, 13-14 December 2008.
Local Community Co-Chair for the 6th International Conference on Service Oriented Computing (ICSOC 2008), Sydney, 1-5 December 2008.
Member of the Program Committee of MobIS Fachtagung on Modelling between SOA and Compliance Management. Saarbruecken, Germany, 27-28 November 2008.
Member of the Program Committee of the IFIP WG 8.1 Working Conference on the Practice of Enterprise Modelling: From Business Strategies to Enterprise Architectures (PoEM 2008). Stockholm, Sweden, 12-13 November 2008.
Member of the Program Committee of the Information Systems Foundations Workshop (ISF), Canberra, 2-3 October 2008.
Member of the Program Committee of the 7th International Conference on Perspectives in Business Informatics Research (BIR 2008), Gdansk, Poland, 25-26 September 2008.
Member of the Program Committee of the 4th International Workshop on Vocabularies, Ontologies and Rules for the Enterprise (VORTE 2008) in conjunction with the Enterprise Distributed Object Computing Conference (EDOC 2008). Munich, September 2008.
Member of the Program Committee of the ERCIS Summer School 2008: Information Management in Web 2.0 Times. Muenster, Germany, 8-11 September 2008.
Senior Member of the Program Committee of the 6th International Conference on Business Process Management (BPM 2008). Milan, Italy, 2-4 September 2008.
Member of the Program Committee of the 4th International Workshop on Business Process Intelligence (BPI 2008). Milan, Italy, 1 September 2008.
Co-Chair of the 4th International Business Process Design workshop in conjunction with the BPM 2008 conference. Milan, Italy, 1 September 2008 (with H. Reijers and S. Limam Mansar).
Member of the Program Committee of the 9th International Conference on Web Information Systems (WISE 2007), Auckland, New Zealand, 1-4 September 2008.
Member of the Program Committee of the 3rd IEEE Workshop on Agile Cooperative Process-Aware Information Systems (ProGility 2008) in conjunction with IEEE WETICE 2008, Rome, Italy, 23-25 June 2008.
Member of the Program Committee of the International Conference on Advanced Information Systems Engineering (CAiSE 2008). Montpellier, France, 16-20 June 2008.
Member of the Program Committee of the 1^st International Workshop on Governance, Risk and Compliance - Applications in Information Systems (GRCIS 2008) in conjunction with CAiSE 2008. Montpellier, France, 17 June 2008.
Member of the Program Committee of the 13^th International Workshop on Exploring Modeling Methods in Systems Analysis and Design (EMMSAD 2008) in conjunction with CAiSE 2008. Montpellier, France, 16-17 June 2008.
Member of the Program Committee of the 9^th Workshop on Business Process Modeling, Development and Support (BPMDS 08) in conjunction with CAiSE 2008. Montpellier, France, 16-17 June 2008.
Chair of the Business Process Management Track at 16th European Conference on Information Systems (ECIS 2008) (with Michael zur Muehlen), Galway, Ireland, 9-11 June 2008.
Member of the Program Committee of the 23rd ACM Symposium on Applied Computing (SAC 2008), Track on Enterprise Information Systems, Fortaleza, Brazil, 16-20 March 2008.
Member of the Program Committee of the ACM Compute 2008 organised by ACM Bangalore Chapter, Bangalore, 18-20 January 2008.
Member of the Program Committee of the 5^th Asia-Pacific Conference on Conceptual Modelling (APCCM 08), Wollongong, Australia, January 2008.
Member of the Program Committee of the 7th Annual Workshop on Information Technology and Systems (WITS 2007), Montreal, Canada,
8-9 December 2007.
Member of the Program Committee of the Workshop on Governance, Risk and Compliance as part of the 8th International Conference on Web Information Systems (WISE 2007), Nancy, France, 3-7 December 2007.
8-9 December 2007.
Chair of the Business Process Management Track at the 18th Australasian Conference on Information Systems (ACIS 2007) (with Marta Indulska and Michael zur Muehlen), Toowoomba, 5-7 December 2007.
Member of the Program Committee of the 6th GI-Workshop EPK 2007: Business Process Management with Event-driven Process Chains.
St. Augustin, Germany, 29-30 November 2007.
Member of the Program Committee of the 4th QualIT 2006, Wellington, New Zealand, 18-20 November.
Member of the Program Committee of the 2nd IFIP TC9 International Conference on Enterprise Information Systems (CONFENIS 2007). Beijing, China, 14-16 October 2007.
Member of the Program Committee of the 2nd International Workshop on Enterprise Modelling and Information Systems Architectures (EMISA) Concepts and Applications. St. Goar, Germany, 8-9 December 2007.
General Chair and Program Co-Chair of the 5th International Conference on Business Process Management (BPM 2007), 24-27 September 2007.
Member of the Program Committee of the 3rd International Workshop on Business Process Intelligence as part of BPM 2007, Brisbane, 24 September 2007.
Member of the Program Committee of the 4th International Conference on Enterprise Systems, Accounting and Logistics (ICESAL 2007), Corfu Island, Greece, 9-10 July 2007.
Member of the Program Committee of the 2nd IEEE Workshop on Agile Cooperative Process-aware Information Systems (ProGility 2007) in conjunction with IEEE WETICE 2007. Paris, France, 18-20 June 2007.
Member of the Program Committee of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007). Trondheim, Norway, 13-15 June 2007.
Member of the Program Committee of the 12^th International Workshop on Exploring Modeling Methods in Systems Analysis and Design (EMMSAD 07) in conjunction with CAiSE 2007. Trondheim, Norway, 11-12 June 2007.
Member of the Program Committee of the 8^th Workshop on Business Process Modeling, Development and Support (BPMDS 07) in conjunction with CAiSE 2007. Trondheim, Norway, 11-12 June 2007.
Associate Editor of the ISD Track at the European Conference on Information Systems (ECIS 2007), St Gallen, Switzerland, 7-9 June 2007.
Member of the Program Committee of the 4^th Asia-Pacific Conference on Conceptual Modelling (APCCM 07), Ballarat, Australia, 30 January -
2 February 2007.
Member of the Program Committee of the 9^th Bi-Annual International Conference on Decision Support Systems (ICDSS 07), Calcutta, India, 2-4 January 2007.
Associate Editor for the International Conference on Information Systems (ICIS 2006) Track on ‘Societal, Organisational and Behavioural Aspects’. Milwaukee, December 2006.
Member of the Program Committee of the 1st International Workshop on Service- and Process-oriented Software Engineering (SOPOSE) in conjunction with the Asia-Pacific Conference on Software Engineering (APSEC 2006), Bangalore, 6 December 2006.
Member of the Program Committee of the 5th GI-Workshop EPK 2006: Business Process Management with Event-driven Process Chains. Vienna, 30 November - 1 December 2006.
Member of the Program Committee of the 3rd QualIT 2006, Brisbane, 27-29 November.
Member of the Program Committee of the 25^th International Conference on Conceptual Modeling (ER 2006), Tucson, Arizona, USA, 6-9 November 2006.
Member of the Program Committee of the 2^nd International Workshop on Vocabularies, Ontologies and Rules for the Enterprise (VORTE 2006) in conjunction with the Enterprise Distributed Object Computing Conference (EDOC 2006). Hong Kong, 2006.
Member of the Program Committee of the International Workshop on Experience Management and Engineering (EME 2006) in conjunction with KES 2006. Bournemouth, UK, 9-11 October 2006.
Member of the Program Committee of the 4th Information Systems Foundation Workshop: Theory, Representation and Reality. ANU, Canberra, 27-28 September 2006.
Member of the Program Committee of the 2nd International Workshop on Service-oriented Computing and Requirements Engineering (SOCCER 2006) as part of the Requirements Engineering 2006 Conference, Minneapolis/St. Paul, Minnesota, USA, 12 September 2006.
Member of the Program Committee of the 3^rd Special Track on "Business Process Oriented Knowledge Infrastructures" as part of the I-Know '06 Conference. Graz, Austria, 6 September 2006.
Member of the Program Committee of the Hamburg International Conference of Logistics 2006: Complexity and Risk Management in Supply Chains. Hamburg, Germany, 15-16 September 2006.
Member of the Program Committee of the 2nd International Workshop on Business Process Intelligence (BPI 2006), in conjunction with the 4th International Conference on Business Process Management (BPM 2006), Vienna, Austria, 4 September 2006.
Co-Chair of the 2nd Workshop on Business Process Design (BPD 2006), in conjunction with the 4th International Conference on Business Process Management (BPM 2006), Vienna, Austria, 4 September 2006 (with
T. Davenport, S.L. Mansar, H. Reijers).
Member of the Program Committee of the International Conference on e-Business (ICE-B), Setubal, Portugal, 7-10 August 2006.
Member of the Program Committee of the 1^st IEEE Workshop on Flexibility in Process-aware Information Systems (ProFlex 2006) held in conjunction with the WETICE 2006 in Manchester, UK, 26-28 June 2006.
Member of the Program Committee of the 11^th International Workshop on Exploring Modeling Methods in Systems Analysis and Design (EMMSAD 06) in conjunction with CAiSE 2006. Luxembourg, 5-6 June 2006.
Member of the Program Committee of IRMA 2006 International Conference. Washington, D.C., USA, 21-24 May 2006.
Member of the Program Committee of the IFIP TC8 International Conference on Enterprise Information Systems (CONFENIS 2006), Vienna, Austria, 24-26 April 2006.
Member of the Program Committee of the 9^th Workshop on Reference Modelling, track as part of the Multikonferenz Wirtschaftsinformatik. Passau, Germany, 20-22 February 2006.
Member of the Program Committee of the 3^rd Asia-Pacific Conference on Conceptual Modelling. Hobart, Tasmania, 16-19 January 2006.
Member of the Program Committee of the 4^th Workshop on Process Management with Event-driven Process Chains. Hamburg, Germany, 8-9 December 2005.
Associate Editor for the International Conference on Information Systems (ICIS 2005) Track on ‘Valuing IT Opportunities’. Las Vegas.
Member of the Program Committee of the 2^nd International Conference on Qualitative Research in IT and IT in Qualitative Research (QualIT 2005). Brisbane, 23-25 November 2005.
Member of the Program Committee of the First EDOC International Workshop on Vocabularies, Ontologies and Rules for the Enterprise (VORTE 2005) as part of the 9^th International IEEE Enterprise Distributed Object Computing Conference. Enschede, The Netherlands, 19-23 September 2005.
Member of the Program Committee of the Third International Conference on Business Process Management (BPM 2005). Nancy, France, 5-7 September 2005.
Co-Chair of the International Workshop on Business Process Design: Past, Present, Future (WBPD 2005), in conjunction with BPM 2005, Nancy, France, 5 September 2005 (with H. Reijers and T. Davenport).
Member of the Program Committee of the International Workshop on Business Process Intelligence (BPI 2005), in conjunction with BPM 2005, Nancy, France, 5 September 2005.
Member of the Program Committee of the International Workshop on Business Process Monitoring & Performance Management (BPMPM 2005), in conjunction with DEXA 2005, Copenhagen, Denmark, 22-26 August 2005.
Member of the Program Committee for the Workshop on Process Automation and Management at the Americas Conference on Information Systems. Omaha, Nebraska, USA, 11 August 2005.
Member of the Program Committee of the Second International Conference on Enterprise Systems and Accounting. Thessaloniki, Greece, 11-12 July 2005.
Member of the Program Committee of the Tenth CAiSE/IFIP 8.1/INTEROP/AIS-SIGSAND International Workshop on Exploring Modeling Methods in Systems Analysis and Design (EMMSAD ’05). Porto, Portugal, 13-14 June 2005.
Member of the Program Committee of the Track “Customer Relationship Management and Supplier Relationship Management”, part of the Wirtschaftsinformatik 2005, Bamberg, Germany, 23-25 February 2005.
Member of the Program Committee of the 2^nd Asia-Pacific Conference on Conceptual Modelling – APCCM 2005. Newcastle, Australia, 30 January – 4 February 2005.
Member of the Program Committee of the QualIT 2004, Brisbane, 24-26 November.
Member of the Program Committee of the Data Warehouse Conference (DW 2004). Friedrichshafen, Germany, 3-4 November 2004.
Member of the Program Committee of the International Workshop on Modelling Inter-Organizational Systems (MIOS 2004). Lamaca, Cyprus, 18 October 2004.
Member of the Program Committee of Net.ObjectDays 2004. Erfurt, Germany, 27-30 September 2004.
Member of the Program Committee of the First International Conference on Enterprise Systems and Accounting. Thessaloniki, Greece, 3-4 September 2004.
Member of the Program Committee of the 11^th International Conference on Artificial Intelligence: Methodology, Systems, Applications – Semantic Web Challenges, AIMSA 2004. Varna, Bulgaria, 2-4 September 2004.
Member of the Program Committee of the Ninth CAiSE/IFIP 8.1/EUNO International Workshop on Modeling Methods in Systems Analysis and Design (EMMSAD ’04). Riga, Latvia, 7-8 June 2004.
Member of the Program Committee of the International Conference on Business Process Management. Potsdam, Germany, 20-21 June 2004.
Member of the International Program Committee of the Information Resources Management Association (IRMA) International Conference - IRMA 2004, New Orleans, 23-26 May 2004.
Member of the Program Committee for the Second International Workshop on Verification and Validation of Enterprise Information Systems – VVEIS 2004. Porto, Portugal, 14 April 2004.
Member of the Program Committee of the First International Conference on Service Oriented Computing – ICSOC03. Trento, Italy, 15-18 December 2003.
Member of the Program Committee of the 2nd International Conference on Ontologies, DataBases, and Applications of Semantics for Large Scale Information Systems (ODBASE). Sicily, Italy, 3-7 November 2003.
Member of the Program Committee of Net.ObjectDays 2003. Erfurt, 22-25 September 2003.
Assoc. Editor for the 11th European Conference on Information Systems - ECIS 2003. Naples, Italy, 16-21 June 2003.
Member of the International Program Committee of the Information Resources Management Association (IRMA) International Conference - IRMA 2003, Philadelphia, 18-21 May 2003.
Member of the Programm Committee of the International Conference on Business Process Management. On the Application of Formal Methods to "Process-Aware" Information Systems. Eindhoven, 26-27 June 2003.
Member of the International Panel of Associate Editors for the Australasian Conference on Information Systems - ACIS 2002. Melbourne, 4-6 December 2002.
Member of the Program Committee of Net.ObjectDays 2002. Erfurt, 7-10 October 2002.
Member of the Program Committee of the Workshop on Information Systems Foundation: Building the Theoretical Base. Canberra, 1-2 October 2002.
Member of the International Program Committee of the Workshop on Goal-Oriented Business Process Modeling - GBPM*02, attached to CAiSE*02. Toronto, 27/28 May 2002.
Member of the International Program Committee of the 10th European Conference on Information Systems - ECIS 2002. Gdansk, Poland, 6-8 June 2002.
Member of the Program Committee for the track "ERP and Integration Issues in Electronic Business" at the European Conference on Information Systems - ECIS 2002. Gdansk, Poland, 6-8 June 2002.
Member of the International Program Committee of the Information Resources Management Association (IRMA) International Conference - IRMA 2002. Seattle, Washington, 19-22 May 2002.
Member of the Program Committee of the 2nd International Workshop on Open Enterprise Solutions: Systems, Experiences, and Organizations (OES-SEO 2001) 14-15 September 2001, Luiss "Guido Carli" - Rome, Italy.
Co-Chair of the track "Research in Information Systems in Australia and New Zealand" at the German Conference on Information Systems 2001 (Wirtschaftsinformatik 2001), Augsburg, September 2001.
Member of the Program Committee for the tracks "Distance Education" and "Supply Chain Management" at the German Conference on Information Systems 2001 (Wirtschaftsinformatik 2001), Augsburg, September 2001.
Member of the Program Committee for the ProcessWorld 2001, Bonn, 14-16 May 2001.
Co-Chair of the Enterprise Systems tracks at the Americas Conferences on Information Systems (AMCIS) in Milwaukee (1999), Long Beach (2000), and Boston (2001)
Member of the Organising Committee for the Australasian Conference on Information Systems (ACIS 2000) - Panels (Brisbane, 6-8 December 2000)
Member of the Program Committee of the KNOWTech2000 conference, Leipzig, Germany, 6-8 September 2000.
Organisation of the 4th Institute of Higher Learning Forum at SAPPHIRE 2000 (Brisbane, 23-25 July 2000)
Initiator and organisation of the annual conference Reference Modelling (Referenzmodelling) in 1997 (Münster), 1998 (Aachen) and 1999 (Münster)
Initiator and organisation of the conferences on Workflow Management in 1996 (Münster), 1997 (Münster) and 1999 (Gelsenkirchen)
Member of the Program Committee at the First International Workshop on Enterprise Management and Resource Planning Systems: Methods, Tools and Architectures, Venice, Italy, 25-27 November 1999.

Supervision of higher degrees

Principal Supervisor Ph. D.

Roy Chan, Knowledge Management for Enterprise Systems (completed)
Wasana Bandara, Success Factors and Measures of Process Modelling (completed, winner of the Australian Information Systems (ACPHIS) PhD award 2007)
Jan Recker, Understanding Process Modelling Grammar Continuance
(ARC Discovery) (completed, winner of the Australian Information Systems (ACPHIS) PhD award 2008)
Tonia de Bruin, Business Process Management: Progression and Maturity (completed)
Mitra Heravizadeh, Quality-aware Workflow Management (completed)
Hui Min Tan, Business Process Management Governance (ARC Linkage)
Stephan Alois Clemens, Collaborative Reference Model Design (funded by Statewide Trauma Clinical Network)
Karsten Ploesser, Context-based Business Process Adoption Management
Thomas Kohlborn, Service Aggregation Patterns (CRC Smart Services Scholarship)
Ayed Alwadain, Service Portfolio Management

Associate Supervisor Ph. D.

Karen Nelson, A Model for the Information Management Implementation (completed)
Darshana Sedera, Enterprise Systems Benefits Realisation (completed)
Malini Jayaganesh (University of Melbourne), Process Modelling in the Large (ARC Linkage)
Alex Kokkonen, Business Process Expertise
Stefan Seidel, Managing Creativity-intensive Business Processes (based at University Muenster, Germany) (completed)
Christian Flender, Context-Aware Business Processes
Sebastian Reiter, Cultural Impacts on Business Process Management in the Context of South-East Asia

Principal Supervisor Masters by Research

Chris Taylor, Reference Process Model for Enterprise Systems Administration (completed, ARC Linkage)

Associate Supervisor Masters by Research

Craig Huxley, Designing a Balanced Scorecard for Application Service Providers (completed, ARC Linkage)

Principal Supervisor Honours

Adam Hearne, Extending a reference model for the coffee industry with context awareness (completed).
Peter Ansell, Context-aware Process Modelling (completed)
Jennifer Guandi, A Cascading Business Process Performance Framework (completed, Ergon Scholarship)
Karrin Lim, Quality of the ITIL Reference Model (completed)
Hui Min Tan, The Actual Practice of Modelling in SAP Projects (completed, SAP Scholarship)
Sana Khan, Configurable Reference Models (SAP Scholarship) (completed, SAP Scholarship)
Mervin Chang, Integration of SAP Solutions into the University Curriculum (completed, SAP Scholarship)

External examination

PhD, Indian Institute of Technology Kanpur, January 2009
PhD, Frankfurt School of Finance and Management, January 2009.
PhD, University of Pretoria, South Africa, July 2008.
PhD, UNITEC, Auckland, New Zealand, January 2007.
PhD, The University of Melbourne, April 2006.
PhD, The University of Auckland, November 2005
(incl. oral examination March 2006).
PhD, Swinburne University, November 2005.
PhD, Monash University, June 2005.
PhD, Australian National University, June 2005.
PhD, Swinburne University, February 2005.
PhD, University of British Columbia, Canada, October 2003.
PhD, Edith Cowan University, September 2003.
Masters, Monash University. December 2002.
PhD, Nanyang Technological University Singapore. November 2002.
PhD, Central Queensland University: October 2002.
PhD, UTS Sydney. September 2002.

Supervision of more than 35 Masters Thesis in Germany
(University of Münster).

PROFESSIONAL SERVICES

Professional bodies/learned societies

Memberships

Australian Computer Society (Member since 2002, Fellow since 2006)
Association of Information Systems (since 2000)
German Society of Computer Science (since 1993)
IFIP Working Group 8.1 (since 2007)

Continuing education programs and education in the wider community

Presentations at commercial conferences, seminars, selected in-house presentations

Workshop on Process Improvement at the 5^th Business Process Innovation Conference, Brussels, Belgium, 14 October 2009.
Keynote presentation at the 5^th Business Process Innovation Conference, Brussels, Belgium, 13 October 2009.
Keynote at the 3^rd Workshop on Business Process Management. Fortaleza, Brazil, 5 October 2009.
One day BPM seminars in Brasilia, Rio de Janeiro and Sao Paulo, 1, 6 and 7 October 2009.
Invited presentation at the Pacific-Asia Workshop on E-Business. Taipei, Taiwan, 24/25 September 2009.
Co-Chair of the Australian CIO Summit, Gold Coast, 27-29 July 2009.
Co-Chair of the 7^th Australasian Process Days Conference, Sydney, 3-5 August 2009.
Keynote at the United International Systems Conference, UNISCON 2009, Sydney, 21-24 April 2009.
Chair of the Qld Government Business Process Management Forum, Brisbane, 30 April 2009.
Service-enabled Process Management. Oracle Thought Leadership Evening. Canberra, 24 February 2009.
Green Business Process Management. Invited presentation at the Carbon-Centric Computing Initiative. University of Wollongong, 24 November 2008.
Invited keynote presentation at the 6th International Conference on Business Process Management (BPM 2008). Milan, Italy, 3 September 2008.
Co-Chair of the 4th Business Process Design Workshop (BPD 2008), Milan, Italy, 1 September 2008.
Co-Chair of the 6th Australian Process Days Conference, Sydney, 13-14 August 2008.
Success Factors of Business Process Management. IDS Process Day. Melbourne, 7 August 2008.
The CIO View on Business Process Management. CIO Summit, Gold Coast, 28 July 2008.
The BPM Maturity Model. Logica BPM Forum. Hamburg, Germany, 26 June 2008.
ARIS in the Film Industry. Presentation at the IDS ProcessWorld, Berlin, Germany, 17 June 2008.
Web-based Service Industry (Moderator and Panelist). 3rd International SAP Research Forum, Potsdam, Germany, 28 May 2008.
Business Process Management Excellence. Oracle Executive Breakfast, Canberra, 6 May 2008.
Business Process Management Excellence. Oracle Executive Breakfast, Brisbane, 2 May 2008.
Business Process Management Excellence. Oracle Executive Breakfast, Melbourne, 1 May 2008.
Business Process Management Excellence. Oracle Executive Breakfast, Sydney, 30 April 2008.
Business Process Management Excellence. Oracle Executive Breakfast, Perth, 29 April 2008.
A Process-based Approach towards SOA. Oracle APAC SOA Leaders Summit. Macau, 11 April 2008.
Process Modelling 101. Presentation at the SAP User Group Conference. Brisbane, 19 March 2008.
Business Process Management, Queensland Investment Corporation, Brisbane, 18 March 2008.
A Process-View on IT Value Management. Executive Forum, Brisbane City Council, Brisbane, 13 March 2008.
SAP Talent Education and Recruitment. Participation at a Panel Discussion at the 5th SAP Influencer Summit. Boston, MA, USA, 4-5 December 2007.
Service Delivery Chains - Establishing Efficient Processes for Shared Services. Shared Service Connections Conference, Brisbane, 7 November 2007.
Chair of the 5th Australian Process Days conference, Sydney, 29-30 August 2007.
Operational Excellence with Business Process Management. Presentation at the Oracle Fusion Middleware Event, Melbourne, 17 August 2007.
Operational Excellence with Business Process Management. Presentation at the Oracle Fusion Middleware Event, Sydney, 15 August 2007.
Operational Excellence with Business Process Management. Presentation at the Oracle Fusion Middleware Event, Auckland, New Zealand, 10 August 2007.
Business Process Management. Rio Tinto, Brisbane, 9 August 2007.
Process Modelling 101. Presentation at the SAP User Group Conference. Sydney, 8 August 2007.
BPM: Getting ready for ESOA. Presentation at the SAP User Group Conference. Sydney, 7 August 2007.
A Process-based View on the Value of SOA. Oracle seminar. Melbourne, 3 July 2007.
Participation in the PICTURE panel discussion as part of the European Conference on Information Systems (ECIS 2007), St. Gallen, Switzerland, 8 June 2007.
Invited participation in the SAP International Research Forum meeting incl. a brief presentation on Enterprise 2.0. Walldorf, Germany, 22 May 2007.
A Process-based View on the Value of SOA. Oracle seminar. Sydney, 15 May 2007.
Critical Success Factors of Business Process Management. BPMG Chapter meeting, Canberra, 9 May 2007.
How to write a successful ARC proposal? Seminar at Curtin University, Perth, 27 April 2007.
The Art and Science of Process Improvement. BPMG Chapter meeting. Perth, 26 April 2007.
Business Process Management - Hype and Reality. Keynote presentation at Software Education Conferences in Wellington (26 March 2007), Auckland (27 March 2007) and Sydney (30 March 2007).
How to Ensure that BPM is used as a Basis for Decision Making. Presentation at BTELL's Business Process Management Conference, Sydney, 15 March 2007.
Participant in a Panel Discussion on BPM Skills (moderated by Roger Burlton). BTELL's Business Process Management Conference, Sydney,
14 March 2007.
Risk and Compliance Management in Business Processes. Presentation at BTELL's Business Process Management Conference, Sydney, 14 March 2007 (with Michael zur Muehlen).
The A-Z of Business Process Management. Workshop at IQPC's Operational Excellence in Government Conference, Canberra, 5 March 2007.
Business Process Management - Hype and Reality. IEEE Seminar, Bangalore, India, 24 November 2006.
Context-aware Business Process Management. SAP Labs, Bangalore, 20 November 2006.
5 Years of SAP-QUT Relationship. SAP Research 5th Anniversary. Brisbane, 17 November 2006.
Leveraging Process Mapping for Improved Efficiencies and Control. CPA Congress (Qld), Brisbane, 27 October 2006.
Business Process Management in the Creative Industries. Presentation at the CCi Symposium "Business Sustainability for the Screen Businesses" (with D. Elzinga). Melbourne, 11 October 2006.
Introduction to Business Process Management, Suncorp Knowledge Cafe, Brisbane, 10 October 2006.
ARC and RQF - Presentation at the annual ACPHIS workshop, Canberra, 25 September 2006.
Business Process Management - Presentation at QUT's Faculty of IT Dean's Breakfast, sponsored by Infosys Australia, Brisbane, 21 September 2006.
Chair of the 4th Australasian Process Days Conference, Sydney, 22-24 August 2006.
Chair at IQPC's Business Process Management Conference, Sydney, 30 May 2006.
Process Analysis and Modelling. BTELL Business Process Management Conference. Sydney, 14-16 March 2006.
How advanced is my BPM Initiative? IDS ProcessWorld Americas 2006. Miami, Fl., USA, 14 February 2006.
Introduction to Process Modelling. Boral, Brisbane, 4 January 2006.
Business Process Management in Film and Television Value Chains. Australian Film, Television and Radio School. Sydney, 6 December 2005.
The Pitfalls of Business Process Modelling. Webinar for the Australian SAP User Group. 23 November 2005.
Business Process Modelling for Supply Chain Management. SAP Special User Interest Group on Supply Chain Management. Melbourne, 26 October 2005.
Evaluating and Improving Business Process Management Capabilities. 3^rd Australian Process Days Conference. Sydney, 13 September 2005.
Process Modelling Standards and Notations. BTELL Enterprise Architecture Conference. Sydney, 8 August 2005.
Business Process Management: International Experiences and the Next Challenges. SAP User Group Meeting, Sydney, 3 August 2005.
Interoperability based on Enterprise Services and the SAP Business Process Platform. Panel Discussant at SAPPHIRE 2005 (with Peter Zencke, Lutz Heuser, Pat Snack), 18 May 2005, Boston.
Business Process Management. The Integration of SAP NetWeaver and ARIS. Webinar for SAP Asia/Pacific. 15 February 2005.
Business Process Management. Two day seminar for IIR. Sydney, 16-17 November 2004.
Understanding Business Process Management Maturity. Invited presentation at the BPM Masters Series. Canberra, 13 September 2004.
Trends in Business Process Management. Invited presentation at Ergon Energy’s second Process Forum, Brisbane, 19 May 2004.
Presentation on ‘Business Process Maturity Management’. Invited presentation at the Inaugural Australasian Process Days 2003. Sydney, 19 November 2003.
Presentation on ‘Business Process Management Challenges – Today and Tomorrow’. Invited keynote presentation at the Ultimus Asia Pacific Conference. Gold Coast, 4 August 2003.
Presentation on ‘Aligning your Business Process Modelling Framework to the Organisational Culture’. IQPC Conference on ‘Business Process Management’. Melbourne, 30 July 2003.
Seminar on ‘Business Process Management’ for the Qld Branch of the Australian Computer Society (ACS). Brisbane, 30 April 2003.
Public Business Process Modelling Seminar. University of Auckland. Auckland, 20 February 2003.
Presentation on 'Critical Success Factors of ERP Systems'. One-day seminar on 'Gestion de los Sistemas de Informacion en la Empresa'. University Rey Juan Carlos, Madrid, 13 December 2002.
Presentation on 'Business Process Lifecycle Management'. IQPC conference on 'Business Process Management'. Sydney, 11 December 2002.
Public Business Process Modelling Seminar. University of Technology Sydney. Sydney, 10 December 2002.
Public Business Process Modelling Seminar. Queensland University of Technology. Brisbane, 11 November 2002.
Presentation on ‘Business Process Management’. QUT Faculty of Information Technology Industry Day. Brisbane, 6 November 2002.
Public Business Process Modelling Seminar. Australian National University. Canberra, 1 November 2002.
Presentation on 'Enterprise Systems Benefits Realisation'. Institute for Information Management Conference - IIM 2002. Melbourne, 31 October 2002.
Business Process Management. Institute for Information Management Keynote at the Conference - IIM 2002. Melbourne, 30 October 2002.
Public Business Process Modelling Seminar. Monash University. Melbourne, 30 October 2002.
Two day seminar on Operations Management, E-Procurement and Supply Chain Management. Northern Institute of Technology. Schwerin, Germany, 11-12 September 2002.
Customer Relationship Management - Standardisation and Individualisation. Invited keynote presentation at the launch of ACS Virtual. Brisbane, 29 August 2002.
One Day Workshop on 'Business Process Mapping in the 21st Century'. Institute for Information Management Conference - IIM 2002. Brisbane, 31 July 2002.
Participation in panel discussion on 'Document Management - State-of-the-Art'. Institute for Information Management Conference - IIM 2002. Brisbane, 30 July 2002.
Presentation on 'Enterprise Systems Implementation - Benefits and Risks'. Institute for Information Management Conference - IIM 2002. Brisbane, 29 July 2002.
Two day seminar on mySAP Supply Chain Management. IIR Gulf Training. Dubai, 1-2 June 2002.
Four-day seminar on Operations Management, E-Procurement and Supply Chain Management. Northern Institute of Technology. Hamburg, 25-28 March 2002.
Invited presentation at the Coolong Convergerce on 'Business Process Optimisation - Making Process Re-Engineering Actually Work' for Coolong Consulting, Canberra, 28 November 2001.
Four one-day seminars on Enterprise Systems, mySAP applications, mySAP CRM and Marketplaces for 25 representatives from the Jiangsu Foreign Economic and Trade Department organised by QUT Commercial Services (9, 15, 16 November 2001).
Breakfast seminar on 'Process Management - Guidelines for the process-oriented Organisation' for Leonardo Consulting. Brisbane, 26 October 2001.
Two-day seminar on Operations Management for Senior Executives. Northern Institute of Technology. Hamburg, to be conducted on 28/29 August 2001.
End-to-End Process Design with Customer Relationship Management. Presentation at the IIR conference 'STP for Improved Middle to Back Office Transaction Processing in Financial Services'. Sydney, 24 July 2001.
Workflow-based Process Management. Breakfast Seminar for the Institute for Information Management (IIM) Queensland. Brisbane, 22 May 2001.
Customer Relationship Management. A process-oriented Perspective. SAP Seminar, Melbourne, 11 May 2000.
Process Management: Setting the Scene for Customer Relationship Management. SAP Seminar. Sydney, 9 December 1999.
Process Management: Setting the Scene for Customer Relationship Management. SAP Seminar. Melbourne, 8 December 1999.
Workflow-based Performance Measurement (in German). 3rd IBC Workflow Conference - WOPRO 2000. Freising, 22 March 2000.
Seminar on Process Modelling as part of the 2nd IBC Workflow Conference - WOPRO '99 (in German). Munich, 23 Februar 1999.
Economic Effenciency of Workflow Management Systems (in German). DOKUMENT '98. Organiser: intos. Vienna, 11 March 1998.
Controlling Workflows. 1st IBC Workflow Conference - WOPRO 1998. Munich, 12 February 1998 (selected as the best presentation of the conference).
Process Management (in German). One-day seminar at the Department of Applied Computer Science. Münster, 27 January 1998.
Auditing von Workflows (in German). Keynote presentation at the DOKUMENT '97. Organiser: intos. Vienna, 19 February 1997.
Evaluation of Business Processes (in German). IIR Conference 'IT-based Controlling'. Neu-Isenburg, 25 November 1996.
Efficient Use of Process Models in Financial Accounting (in German). DOKUMENT '96. Organiser: intos. Vienna, 26 February 1996.
Workshop on 'Introduction to Process Modelling' (in German). IDG Re-Engineering-Kongreß. Frankfurt, 27 Oktober 1994.
Analysing and Designing the Production based on the Guidelines of Modelling (in German). IDG Re-Engineering-Kongreß. Frankfurt, 26 Oktober 1994.

Consulting and Executive Training

BPM Training for Energex (February 2010).
BPM Training for Shared Service Agency (May 2009)
BPM training for IP Australia (May 2009)
BPM Training for Australian Federal Police (May/June 2009)
Six Sigma Training for Stanwell (April 2009)
BPM Advice to Woolworths (September 2008)
BPM Training for the Shared Service Agency, Queensland (August 2008)
BPM Advice to Sydney Water, Sydney (July 2008)
Development of a BPM Manual and BPM Knowledge Transfer for Queensland Health (April-June 2008)
BPM Training for the Department of Justice, Queensland (May 2008)
Instructor for BPM and Six Sigma for CPA Australia (April - August 2008)
BPM Advice to Woolworths, Sydney (March 2008)
BPM Advice to CS Energy, Brisbane (February 2008)
BPM Training for the Department of Justice, Queensland (February 2008)
BPM Training for Infosys, Dallas, USA (30 October - 1 November 2007).
BPM Training for Queensland Motorways (October 2007)
One Day BPM Seminar for the Frame Group, Sydney (4 September).
BPM Training for Qld Treasury, Brisbane (September 2007).
BPM Training for Infosys, Mysore, India (25-27 June 2007).
BPM Training for the Department of Education, Qld (May 2007).
BPM Training for Mincom, Brisbane (February-March 2007).
BPM Training for Infosys, Fremont, CA, USA (6-8 November 2006).
BPM Training for Australian Federal Police, Canberra
(1-2 November 2006).
BPM Training for the Department of Education, Qld (October-December 2006).
BPM Training for the Magistrate Court, Qld (October 06 - January 07)
BPM Training for Infosys, Mysore, India. (26-28 June 2006).
BPM Training for RoadTek, Brisbane. (May - July 2006).
Design of Process Models for Ergon Energy (February 2006).
BPMN Training for PivotRail, Brisbane. (8 December 2005).
In-house Training for Process Analysts. Ergon Energy, Brisbane (February-September 2004).
Process Improvement Compulsary-Third Party. Suncorp, Brisbane (May 2004).
Process Simulation. Child Support Agency, Brisbane (June 2003).
Design of a Contact Centre Architecture. Health Insurance Commission (HIC). Canberra (since November 2002).
Member of the Performance Measurement Framework project group at the Department of Primary Industries, Brisbane (April - June 2002)
Redesign of the System Change Request Process at the Department of Defence, Canberra (March-April 2002)
Process Modelling and Improvement at Centrelink Call, Canberra (since December 2001).
Course Developer for IthinQ.com (SAP South Africa), courses "Business Processes" and "Business Planning" (9/2000 - 2/2001)
Process modelling, data modelling and object-oriented modelling (UML) seminars Water Corporation, Leederville, WA, Australia (4/2000)
Process modelling seminar for Stanwell Corporation Limited, Brisbane, QLD, Australia (3/2000)
Process modelling and simulation at Television New Zealand, Auckland, New Zealand (10/99)
Breakfast seminars about Customer Relationship Management for SAP Australia (since 12/99)
Continuous Management of Internet sites for IBC Euroforum, Germany (since 1997)
Organisation of the annual conference "Workflow-based Process Management" (together with IBC-Euroforum) (1997-2000)
Design of an enterprise-wide process model for the facility management company of the German Telecom (10/96 - 3/98)
Development of comprehensive process modelling standards for a German utility company in Dortmund and coordination of a process modelling team (7/97-2/98)
Selection and implementation of a workflow management system at a German utility company in Düsseldorf (12/97 - 7/98)
Implementation of SAP R/3 FI, CO, AM at a German retail company in Bielefeld in conjunction with intensive process modelling (1/94 - 1/95)
Various inhouse courses about SAP R/3, efficient use of the Internet, process management, process modelling, workflow management (among others Municipal Münster, Peacock, Siemens Nixdorf, EDS) (1992-1999)