Abstract

Business process management, and in particular work flow management, are a major area of ICT research. At present no coherent approach has been developed to address the problem of workflow visualisation to aid workers in the process of task prioritisation. In this paper we describe the development of a new, coherent approach to worklist visualisation, via analysis and development of a resource-centric view of the worklist information. We then derive appropriate visualisations for worklists and the relevant resources to aid worker in decision making. A worklist visualisation system has been implemented as an extension to an open-source work flow system, YAWL (Yet Another Workflow Language).

Streit, Alexander and Pham, Binh and Brown, Ross ( 2005 ) Visualization Support for Managing Large Business Process Specifications . In van der Aalst, Wil M. P. and Benatallah, Boualem and Casati, Fabio and Curbera, Francisco , Eds. Proceedings 3rd International Conference, Business Process Management, BPM2005 , pages pp. 206-219 , Nancy, France .